About Us

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On 1 April 2013, Shropshire Towns and Rural Housing Ltd took responsibility for the management of all 4200 Shropshire Council owned homes in the Oswestry & Bridgnorth areas.

We are an Arms Length Management Organisation (or ALMO for short.) We are a 'limited company' which means we have independence from the Council to make our own decisions.  Shropshire Towns and Rural Housing manages your tenancy, home and neighbourhood - collecting rent, ordering repairs and making improvements to all housing. But Shropshire Council still owns all the homes. 

Shropshire Council pays Shropshire Towns and Rural Housing a fee to manage the housing. 

We have a 'management agreement' with Shropshire Council (this is the legal document that sets out in detail the 'who-does-what' relationship between the two organisations). It includes arrangements for checking how we perform to make sure we keep to high standards.

Here's how the major areas of housing responsibility are divided

Shropshire Towns and Rural Housing's responsibilities:
  • Deciding how to spend improvement money.
  • Employing contractors.
  • Ordering repairs.
  • Carrying out repairs or employing contractors to carry out repairs.
  • Collecting rent, dealing with rent arrears and giving or referring for debt and budget advice.  
  • Dealing with empty homes.
  • Dealing with Right to Buy applications.
  • Finding new tenants. This includes using Shropshire Homepoint.
  • Consulting, informing and involving tenants in the housing service and improvements plans.
  • Making sure people keep to tenancy agreements, and taking action if they don't.
  • Managing local estates, providing sheltered housing.
  • Looking after the environment - dealing with untidy gardens, garages, maintaining land around homes and monitoring street cleaning.
  • Dealing with anti-social behaviour and neighbour nuisance incidents.
  • Providing community support services for vulnerable people or referring people to those services. 
Shropshire Council's responsibilities:
  • Overall housing strategy - wider policy issues like promoting sustainable communities.
  • Setting the level of rent.
  • Dealing with claims for housing benefit and council tax benefit.
  • Setting the overall rehousing policy for all of Shropshire.
  • Agreeing Shropshire Towns and Rural Housing's minimum service standards and monitoring its performance.
  • Providing a service for homeless people.

And of course Shropshire Council still delivers all its other traditional (non-housing) services - education, leisure facilities, social services, street cleaning, bins, and so on.

STAR Housing is managed by a board of directors made up of tenants, independents, council representatives and a staff member. See links below to our Senior Management Team and The Board.

We have 2 local customer facing offices and a central base in Shrewsbury:

Oswestry Library

Castle View
Oswestry
Shropshire
SY11 1 JR

Bridgnorth Library

Listley St
Bridgnorth
WV16 4AW

The Spruce Building

Sitka Drive
Shrewsbury Business Park
Shrewsbury
SY2 6LG
Relevant Documents and Links:

Business Plan 2016-2019 (Full Version)

Annual Report 2016 -17

Annual Report 2015-16

Annual Report 2013-14

Annual Report 2012-13

Our Constitution

Our Service Standards

Terms & Conditions for Suppliers

Contact us

Registered Office: The Spruce Building, Sitka Drive, Shrewsbury Business Park, Shrewsbury SY2 6LG

Registered in England & Wales No. 8289137, a company limited by guarantee.

VAT Reg No: 156 8202 08 

Taking a strong stance against anti-social behaviour and drug use

A Closure Order has been secured on a property in Swan Lane, Oswestry after Shropshire Towns and Rural Housing (STAR Housing), working closely with West Mercia and Merseyside Police and with support from Shropshire Council’s Legal team, took action a

One number

Over the last few months we’ve been busy trying to make it even easier for you to get in touch with us.

GDPR - How this affects you

Information about you and your tenancy is recorded on our internal system. Only STAR Housing staff can access this and will only access information about you and your tenancy for relevant purposes.

Brian scoops second place for his contribution to community life

Brian Morris from Oak Gardens in Bridgnorth has scooped second place in the National Federation of ALMOs (NFA) Photography Competition 2018 for his outstanding contribution to community life.

Renovation complete as New Century Court re-opens

An important young people’s service in Oswestry is set to re-open following an extensive refurbishment project

Events

Clean up session with a skip, Weston Close in Shifnal

From 24.07.2018 to 24.07.2018

We’ll be on the grass area at Weston Close in Shifnal on Tuesday 24th July 2018 from 2pm until 4pm as part of a series of summer events.

Clean up session with a skip, Meadow Drive in Shifnal

From 24.07.2018 to 24.07.2018

We’ll be at Meadow Drive in Shifnal on Tuesday 24th July 2018 from 4.30pm until 6.30pm as part of a series of summer events.

Pop up and estate walkabout, Fitzalan Close in Whittington

From 25.07.2018 to 25.07.2018

We’ll be in Fitzalan Close in Whittington on Wednesday 25th July 2018 from 2pm until 4pm as part of a series of summer events.

Sheltered scheme drop in, Llwynfields in Oswestry

From 25.07.2018 to 25.07.2018

We’ll be visiting Llwynfields sheltered housing scheme in Oswestry on Wednesday 25th July 2018 as part of our series of summer events.

Clean up session and children’s fun morning, Castlefields in Oswestry

From 31.07.2018 to 31.07.2018

We’ll be in Castlefields in Oswestry on Tuesday 31st July 2018 from 10am until 12pm as part of a series of summer events.