About Us

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On 1 April 2013, Shropshire Towns and Rural Housing Ltd took responsibility for the management of all 4200 Shropshire Council owned homes in the Oswestry & Bridgnorth areas.

We are an Arms Length Management Organisation (or ALMO for short.) We are a 'limited company' which means we have independence from the Council to make our own decisions.  Shropshire Towns and Rural Housing manages your tenancy, home and neighbourhood - collecting rent, ordering repairs and making improvements to all housing. But Shropshire Council still owns all the homes. 

Shropshire Council pays Shropshire Towns and Rural Housing a fee to manage the housing. 

We have a 'management agreement' with Shropshire Council (this is the legal document that sets out in detail the 'who-does-what' relationship between the two organisations). It includes arrangements for checking how we perform to make sure we keep to high standards.

Here's how the major areas of housing responsibility are divided

Shropshire Towns and Rural Housing's responsibilities:
  • Deciding how to spend improvement money.
  • Employing contractors.
  • Ordering repairs.
  • Carrying out repairs or employing contractors to carry out repairs.
  • Collecting rent, dealing with rent arrears and giving or referring for debt and budget advice.  
  • Dealing with empty homes.
  • Dealing with Right to Buy applications.
  • Finding new tenants. This includes using Shropshire Homepoint.
  • Consulting, informing and involving tenants in the housing service and improvements plans.
  • Making sure people keep to tenancy agreements, and taking action if they don't.
  • Managing local estates, providing sheltered housing.
  • Looking after the environment - dealing with untidy gardens, garages, maintaining land around homes and monitoring street cleaning.
  • Dealing with anti-social behaviour and neighbour nuisance incidents.
  • Providing community support services for vulnerable people or referring people to those services. 
Shropshire Council's responsibilities:
  • Overall housing strategy - wider policy issues like promoting sustainable communities.
  • Setting the level of rent.
  • Dealing with claims for housing benefit and council tax benefit.
  • Setting the overall rehousing policy for all of Shropshire.
  • Agreeing Shropshire Towns and Rural Housing's minimum service standards and monitoring its performance.
  • Providing a service for homeless people.

And of course Shropshire Council still delivers all its other traditional (non-housing) services - education, leisure facilities, social services, street cleaning, bins, and so on.

STAR Housing is managed by a board of directors made up of tenants, independents, council representatives and a staff member. See links below to our Senior Management Team and The Board.

We have 2 local customer facing offices and a central base in Shrewsbury:

Oswestry Library

Castle View
SY11 1 JR

Bridgnorth Library

Listley St
WV16 4AW

The Spruce Building

Sitka Drive
Shrewsbury Business Park
Relevant Documents and Links:

Business Plan 2016-2019 (Full Version)

Annual Report 2015-16

Annual Report 2013-14

Annual Report 2012-13

Our Constitution

Our Service Standards

Full business plan

Summary business plan

Terms & Conditions for Suppliers

Contact us

Registered Office: The Spruce Building, Sitka Drive, Shrewsbury Business Park, Shrewsbury SY2 6LG

Registered in England & Wales No. 8289137, a company limited by guarantee.

VAT Reg No: 156 8202 08 

Rent-free fortnight – March 2018

It’s rent-free fortnight from 19 March 2018. As long as you are up to date with your rent payments, you won’t have to pay during these weeks.

Snow & Ice Warnings in March 2018

There are warnings for snow and ice this weekend, which may result in an increased number of heating breakdowns and calls to our repairs teams. Here are some tips on how you can help yourselves and us.

Need help keeping warm?

With more cold weather forecast this weekend it may be worth finding out if you could be eligible for a Cold Weather Payment – and there’s still time to apply (just).

Be part of the Great British Spring Clean

Friday (2 March 2018) marked the start of the Great British Spring Clean, a national campaign with a simple aim: to bring people across the country together to clear up the litter that blights our towns, villages, countryside and beaches.

Making space for your car

We know that it’s important for you to be able to park near to your home.


New Rents Calendar

Download and print our new rents calendar, helping you to keep on top of your payments

Next Board meeting Tuesday 24th April 2018

The next meeting of the STAR Housing Board is on Tuesday 24th April 2018

Next Development Subcommittee meeting Tuesday 8th May 2018

The next meeting of the Development Subcommittee is on Tuesday 8th May 2018

Next Finance, Audit & Risk Subcommittee Meeting 23rd April 2018

The next meeting of the Finance, Audit &Risk Subcommittee meeting is on Monday 23rd April