Freedom of Information

FOI

The Freedom of Information (FOI) Act entitles you to make a request for personal and public information that we hold.  The Act also give you the right to have information about how public bodies function and make decisions.

The FOI Act operates alongside the Data Protection Act and the Environmental Information Regulations 2004.

How do I ask for information from Shropshire Towns and Rural Housing?

Requests must be in writing, including email, and can be sent to:

FOI Request, Shropshire Towns and Rural Housing

The Spruce Building, Sitka Drive

Shrewsbury Business Park

Shrewsbury, SY2 6LG

FOI@starhousing.org.uk 

What happens next?

  • Firstly, we will check if the information requested is already available publicly, and if it is, we will make this available to you.
  • If the information requested is not already in the public domain, STAR Housing will acknowledge your request.  If clarification is required regarding your information request it will be requested at this point (your request will not be processed until we receive any outstanding clarification from you).
  • We will respond to your request within 20 working days.

Can my request be declined?

We’ll provide you with the information unless there is a valid exemption for non-disclosure under the Act.

How much will it cost?

A lot of information may be supplied free of charge, however, sometimes you may have to pay a fee, either to cover reasonable administration costs, to pay photocopying (10p per sheet) or postage costs, or because of the expense involved in finding and supplying the information.

You’ll be told in advance if a fee will apply.

Tender opportunity - Grounds Maintenance

Tender opportunity for the Grounds maintenance contract for the Oswestry and Bridgnorth areas

There’s a problem – Triton Safeguard+ shower

Triton has made us aware of a problem with its Safeguard+ shower. This is the standard shower we have been fitting in your homes.

Proud of your garden? Enter our garden competition

Following recent year's success, we're running our garden competition again this year.

Please keep your communal areas clear

If you live in a building where you share communal areas with other residents, you must make sure that you keep them clear of clutter and rubbish.

Taking fire safety seriously

Following on from the tragic fire at Grenfell Tower in London, we would like to reassure tenants that their health and safety is really important to us.

Events

Next Board Meeting Thursday 3rd August 2017

The next meeting of the STAR Housing Board is on Thursday 3rd August

New Rents Calendar

Download and print our new rents calendar, helping you to keep on top of your payments

Gobowen Pop-Up Event

15.08.2017

Do you have any concerns or ideas about how we could improve your area?

Much Wenlock Pop-Up Event – Bowling Green Way

21.08.2017

Do you have any concerns or ideas about how we could improve your area?

Whittington Pop-Up Event – Whittington Fete

28.08.2017

Do you have any concerns or ideas about how we could improve your area?