Freedom of Information

FOI

The Freedom of Information (FOI) Act entitles you to make a request for personal and public information that we hold.  The Act also give you the right to have information about how public bodies function and make decisions.

The FOI Act operates alongside the Data Protection Act and the Environmental Information Regulations 2004.

How do I ask for information from Shropshire Towns and Rural Housing?

Requests must be in writing, including email, and can be sent to:

FOI Request, Shropshire Towns and Rural Housing

The Spruce Building, Sitka Drive

Shrewsbury Business Park

Shrewsbury, SY2 6LG

FOI@starhousing.org.uk 

What happens next?

  • Firstly, we will check if the information requested is already available publicly, and if it is, we will make this available to you.
  • If the information requested is not already in the public domain, STAR Housing will acknowledge your request.  If clarification is required regarding your information request it will be requested at this point (your request will not be processed until we receive any outstanding clarification from you).
  • We will respond to your request within 20 working days.

Can my request be declined?

We’ll provide you with the information unless there is a valid exemption for non-disclosure under the Act.

How much will it cost?

A lot of information may be supplied free of charge, however, sometimes you may have to pay a fee, either to cover reasonable administration costs, to pay photocopying (10p per sheet) or postage costs, or because of the expense involved in finding and supplying the information.

You’ll be told in advance if a fee will apply.

A summer of fun for young people in Bridgnorth thanks to Community Chest fund

Young people in Bridgnorth enjoyed a fun-filled summer thanks to our Community Chest fund.

STAR tenants can access free energy advice this winter

A new partnership between MEA and the Ebico Trust will enable STAR Housing tenants to seek expert advice and support through a local Freephone advice line.

Keeping your home warm this winter - Warm Homes Discount Fund

£140 off your energy bill for those who qualify.

Best garden winner announced

Mrs Mary Smith from Pinefields in Much Wenlock has been crowned the winner of this year’s Garden Competition.

Events

New Rents Calendar

Download and print our new rents calendar, helping you to keep on top of your payments

Next Board meeting Thursday 30th November 2017

The next meeting of the STAR Board is on Thursday 30th November

Road Safety Week 2017

From 20.11.2017 to 26.11.2017

We're proud to support this year's Road Safety Week.