Freedom of Information

FOI

The Freedom of Information (FOI) Act entitles you to make a request for personal and public information that we hold.  The Act also give you the right to have information about how public bodies function and make decisions.

The FOI Act operates alongside the Data Protection Act and the Environmental Information Regulations 2004.

How do I ask for information from Shropshire Towns and Rural Housing?

Requests must be in writing, including email, and can be sent to:

FOI Request, Shropshire Towns and Rural Housing

The Spruce Building, Sitka Drive

Shrewsbury Business Park

Shrewsbury, SY2 6LG

FOI@starhousing.org.uk 

What happens next?

  • Firstly, we will check if the information requested is already available publicly, and if it is, we will make this available to you.
  • If the information requested is not already in the public domain, STAR Housing will acknowledge your request.  If clarification is required regarding your information request it will be requested at this point (your request will not be processed until we receive any outstanding clarification from you).
  • We will respond to your request within 20 working days.

Can my request be declined?

We’ll provide you with the information unless there is a valid exemption for non-disclosure under the Act.

How much will it cost?

A lot of information may be supplied free of charge, however, sometimes you may have to pay a fee, either to cover reasonable administration costs, to pay photocopying (10p per sheet) or postage costs, or because of the expense involved in finding and supplying the information.

You’ll be told in advance if a fee will apply.

Text Messaging for our repairs service

Our repairs team will send you a text message when you report a repair to us, to confirm your appointment and then one to remind you the day before.

Save water and save money

Saving water can be an easy process. The smallest changes can make a huge difference overtime. Remember, around 25% of your energy bill comes from heating water - so being efficient can help cut down on bills too!

Celebrating community champions – we need your photographs

We’re on the lookout for your photographs as part of this year’s National Federation of ALMOs (NFA) Photography Competition.

New kit for Oswestry Boys and Girls football club thanks to Community Chest funding

Oswestry Boys and Girls Club – under 8’s players are sporting a new sponsored kit, thanks to an award of just over £529 from our Community Chest fund.

Struggling this January?

Did you spend more than you expected this Christmas? The Money Advice Trust has some helpful tips on how to prepare for next year...

Events

New Rents Calendar

Download and print our new rents calendar, helping you to keep on top of your payments

Next Board meeting Tuesday 27th February 2018

The next meeting of the STAR Housing Board is on Tuesday 27th February 2018