Leaseholders

  • For service charge queries - 01743 210221
  • For all other queries - 01743 210212
grey house

If you purchased your flat or maisonette from Oswestry Borough Council, Bridgnorth District Council or Shropshire Council under the Right to Buy Scheme, you will now be a leaseholder of Shropshire Council. This lease is now managed by Shropshire Towns and Rural Housing.

When you bought your flat or maisonette you will have purchased a long lease. This allows you and your successors to live in the property for an affixed time, usually 125 years. The block is still owned by the landlord, and the landlord will be responsible for the upkeep of the building as a whole and of any communal areas and facilities, but you as the leaseholder are responsible for everything inside your property.

You will need to consult your lease to ascertain your responsibilities and Shropshire Towns and Rural Housing responsibilities, but the following information may help as a guide:

Your responsibilities

  • To pay your share of the costs of managing and maintaining the common parts of your building and the management and maintenance of the communal estate areas such as cleaning and grass cutting
  • You will also contribute towards to pay your share of the costs of any major repairs to your building or estate, and generally any improvements that benefit you or your flat
  • Repairs to plumbing such as pipework, baths, sinks, water tanks and wcs inside your property
  • Repairs to carpentry in your property such as floorboards, glazing in windows, your entrance, door, frame and fittings including all your internal doors
  • Repairs to all electrical wiring, fuse boards within your property
  • Repairs to heating, plaster decoration within your property
  • Annual Gas Safety Check

Our responsibilities
The general up keep of the building as a whole, and any communal areas and facilities

  • Roof & Chimneys
  • Rainwater Goods and Soil Pipes
  • Communal Pathways / Roads
  • Foundations / External brickwork / Structural walls
  • Drains
  • Fencing
  • External Decoration and communal internal decoration
  • Lifts and Door Entry
  • Communal Lighting
  • Stairwells 
  • Outside doors and window frames
  • Communal aerials

For further information please refer to your lease.

Follow this link to the Leasehold Advisory Service website 

Follow this link to read the Government guide for Leaseholders

Contact information
For service charge queries: 
01743 210221 (please have your account and invoice number ready).
Click here to pay your rent or service charge online. 

To report a repair to communal area:
0333 3212 200
Repairs@starhousing.org.uk or click here to report your repair online

For noise nuisance or other estate issues:
Oswestry area: 01691 677369
Bridgnorth area: 01746 335300 
neighbourhoods@starhousing.org.uk

Tender opportunity - Grounds Maintenance

Tender opportunity for the Grounds maintenance contract for the Oswestry and Bridgnorth areas

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Triton has made us aware of a problem with its Safeguard+ shower. This is the standard shower we have been fitting in your homes.

Proud of your garden? Enter our garden competition

Following recent year's success, we're running our garden competition again this year.

Please keep your communal areas clear

If you live in a building where you share communal areas with other residents, you must make sure that you keep them clear of clutter and rubbish.

Taking fire safety seriously

Following on from the tragic fire at Grenfell Tower in London, we would like to reassure tenants that their health and safety is really important to us.

Events

Next Board Meeting Thursday 3rd August 2017

The next meeting of the STAR Housing Board is on Thursday 3rd August

New Rents Calendar

Download and print our new rents calendar, helping you to keep on top of your payments

Gobowen Pop-Up Event

15.08.2017

Do you have any concerns or ideas about how we could improve your area?

Much Wenlock Pop-Up Event – Bowling Green Way

21.08.2017

Do you have any concerns or ideas about how we could improve your area?

Whittington Pop-Up Event – Whittington Fete

28.08.2017

Do you have any concerns or ideas about how we could improve your area?