Our Vision and Values

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Here are our visions and values that underpin everything we do; 

Vision

Listening to our residents, together we create quality homes and vibrant communities.

Values

We will be enterprising

We don’t want to stand still; we want to welcome new ideas.We’ll challenge ourselves to think differently and be innovative.We want the people who live and work in our communities to get outstanding services and communities.

We will act with integrity

We are committed to being open and honest, and will hold ourselves and others to account.We will use our resources in areas that people have said are a priority.We know there are difficult decisions to take, we will address these issues and explain how we reach our conclusions.We will consult and listen to residents before we address issues and explain how we reach our conclusions.

We will take responsibility

If we promise something we will deliver it. We will always stand by our actions and be accountable.
We will listen to all of our customers and be non-judgemental in our approach.

We will be reliable and supportive

We will help residents in our communities to be confident and achieve. We will be dependable and reliable and listen to the concerns in our neighbourhoods. We will be welcoming and approachable recognising that everybody is an individual.

We will use our resources wisely

We recognise that we work in a challenging economic environment that makes us more determined to ensure our money and people are used in the best possible way. We will be organised but flexible and provide a professional service that provides value for money. 

These link together with our business objectives;

Running our Business Effectively

Delivering Quality Homes

Developing Vibrant Communities

Developing Quality Customer Services

read more in our Business Plan 2016-2019

West Midlands Contractor Helping to Spark Bright Futures

Star Housing's electrical contractors, The Dodd Group, have generously donated £500 to New Century Court our Supported Living Accommodation for Young People.

Chimney Safety Week

Chimney Safety Week focuses on the importance of chimney sweeping and appliance maintenance, the use of quality fuels and tips to get the most efficiency from appliances. Read more about this feature here.

Trevor's Downsizing Relief

Trevor, who is one our senior customers here at STAR had just gone through a great personal loss and was beginning to struggle but with Stephanie’s help he has a new positive outlook. Read more of the story here

Reducing Missed Repair Appointments

Figures have been released showing the level of appointments our repair operatives haven't been able to complete because customers are not at home. This comes after reminder text messages have been sent on booking of the appointment and the day befor

Taking a strong stance against anti-social behaviour and drug use

A Closure Order has been secured on a property in Swan Lane, Oswestry after Shropshire Towns and Rural Housing (STAR Housing), working closely with West Mercia and Merseyside Police and with support from Shropshire Council’s Legal team, took action a

Events

Next Board meeting is on Tuesday 25th September

The next meeting of the STAR Housing Board is on Tuesday 25th September

Next Board Development Subcommittee meeting Tuesday 6th November

The next meeting of the Development Subcommittee is on Tuesday 6th November

Next Finance, Audit & Risk Subcommittee is Monday 12th November

The next meeting of the Finance, Audit & Risk Subcommittee is on Monday 12th November