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We do a lot of work to review and improve the service that we offer our customers by continually monitoring and analysing how we are doing.
Please find below our latest quarterly reports, showing how we are performing in each service area. These results are scrutinised by your Area Panel.
There are lots of ways that you can get involved to help us monitor and improve the services we deliver. Which includes giving us your feedback good or bad by taking part satisfaction surveys or simply emailing us using this form.
Survey of tenants and residents - Housing Satisfaction Survey (STAR survey)
We sent out a customer satisfaction survey to all our customers including, shared owners and leaseholders in January 2017. Thank you to everyone who took time to complete this survey.
We are really pleased to see that we have made some real progress since out last survey in 2014. To read the full report on our survey results follow this link
See the results of the full satisfaction survey from 2014 - follow this link to view the report
Performance 2012-2013 (As Shropshire Council-Landlord Services)