Our Performance

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We do a lot of work to review and improve the service that we offer our customers by continually monitoring and analysing how we are doing.

Please find below our latest quarterly reports, showing how we are performing in each service area. These results are scrutinised by your Area Panel.

There are lots of ways that you can get involved to help us monitor and improve the services we deliver. Which includes giving us your feedback good or bad by taking part satisfaction surveys or simply emailing us using this form.

Survey of tenants and residents - Housing Satisfaction Survey (STAR survey)

We sent out a customer satisfaction survey to all our customers including, shared owners and leaseholders in January 2017. Thank you to everyone who took time to complete this survey.

We are really pleased to see that we have made some real progress since out last survey in 2014. To read the full report on our survey results follow this link

See the results of the full satisfaction survey from 2014 - follow this link to view the report

Here are the results STAR Satisfaction Survey 2012 

Related Documents

Performance 2017-2018

Performance 2016-2017

Performance 2015-2016

Performance 2014-2015

Performance 2013-2014

Performance 2012-2013 (As Shropshire Council-Landlord Services)

Text Messaging for our repairs service

Our repairs team will send you a text message when you report a repair to us, to confirm your appointment and then one to remind you the day before.

Save water and save money

Saving water can be an easy process. The smallest changes can make a huge difference overtime. Remember, around 25% of your energy bill comes from heating water - so being efficient can help cut down on bills too!

Celebrating community champions – we need your photographs

We’re on the lookout for your photographs as part of this year’s National Federation of ALMOs (NFA) Photography Competition.

New kit for Oswestry Boys and Girls football club thanks to Community Chest funding

Oswestry Boys and Girls Club – under 8’s players are sporting a new sponsored kit, thanks to an award of just over £529 from our Community Chest fund.

Struggling this January?

Did you spend more than you expected this Christmas? The Money Advice Trust has some helpful tips on how to prepare for next year...

Events

New Rents Calendar

Download and print our new rents calendar, helping you to keep on top of your payments

Next Board meeting Tuesday 27th February 2018

The next meeting of the STAR Housing Board is on Tuesday 27th February 2018