Our Performance

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We do a lot of work to review and improve the service that we offer our customers by continually monitoring and analysing how we are doing.

Please find below our latest quarterly reports, showing how we are performing in each service area. These results are scrutinised by your Area Panel.

There are lots of ways that you can get involved to help us monitor and improve the services we deliver. Which includes giving us your feedback good or bad by taking part satisfaction surveys or simply emailing us using this form.

Survey of tenants and residents - Housing Satisfaction Survey (STAR survey)

We sent out a customer satisfaction survey to all our customers including, shared owners and leaseholders in January 2017. Thank you to everyone who took time to complete this survey.

We are really pleased to see that we have made some real progress since out last survey in 2014. To read the full report on our survey results follow this link

See the results of the full satisfaction survey from 2014 - follow this link to view the report

Here are the results STAR Satisfaction Survey 2012 

Related Documents

Performance 2017-2018

Performance 2016-2017

Performance 2015-2016

Performance 2014-2015

Performance 2013-2014

Performance 2012-2013 (As Shropshire Council-Landlord Services)

West Midlands Contractor Helping to Spark Bright Futures

Star Housing's electrical contractors, The Dodd Group, have generously donated £500 to New Century Court our Supported Living Accommodation for Young People.

Chimney Safety Week

Chimney Safety Week focuses on the importance of chimney sweeping and appliance maintenance, the use of quality fuels and tips to get the most efficiency from appliances. Read more about this feature here.

Trevor's Downsizing Relief

Trevor, who is one our senior customers here at STAR had just gone through a great personal loss and was beginning to struggle but with Stephanie’s help he has a new positive outlook. Read more of the story here

Reducing Missed Repair Appointments

Figures have been released showing the level of appointments our repair operatives haven't been able to complete because customers are not at home. This comes after reminder text messages have been sent on booking of the appointment and the day befor

Taking a strong stance against anti-social behaviour and drug use

A Closure Order has been secured on a property in Swan Lane, Oswestry after Shropshire Towns and Rural Housing (STAR Housing), working closely with West Mercia and Merseyside Police and with support from Shropshire Council’s Legal team, took action a

Events

Next Board meeting is on Tuesday 25th September

The next meeting of the STAR Housing Board is on Tuesday 25th September

Next Board Development Subcommittee meeting Tuesday 6th November

The next meeting of the Development Subcommittee is on Tuesday 6th November

Next Finance, Audit & Risk Subcommittee is Monday 12th November

The next meeting of the Finance, Audit & Risk Subcommittee is on Monday 12th November