Our Performance

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We do a lot of work to review and improve the service that we offer our customers by continually monitoring and analysing how we are doing.

Please find below our latest quarterly reports, showing how we are performing in each service area. These results are scrutinised by your Area Panel.

There are lots of ways that you can get involved to help us monitor and improve the services we deliver. Which includes giving us your feedback good or bad by taking part satisfaction surveys or simply emailing us using this form.

Survey of tenants and residents - Housing Satisfaction Survey (STAR survey)

We sent out a customer satisfaction survey to all our customers including, shared owners and leaseholders in January 2017. Thank you to everyone who took time to complete this survey.

We are really pleased to see that we have made some real progress since out last survey in 2014. To read the full report on our survey results follow this link

See the results of the full satisfaction survey from 2014 - follow this link to view the report

Here are the results STAR Satisfaction Survey 2012 

Related Documents

Performance 2017-2018

Performance 2016-2017

Performance 2015-2016

Performance 2014-2015

Performance 2013-2014

Performance 2012-2013 (As Shropshire Council-Landlord Services)

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Over the last few months we’ve been busy trying to make it even easier for you to get in touch with us.

GDPR - How this affects you

Information about you and your tenancy is recorded on our internal system. Only STAR Housing staff can access this and will only access information about you and your tenancy for relevant purposes.

Brian scoops second place for his contribution to community life

Brian Morris from Oak Gardens in Bridgnorth has scooped second place in the National Federation of ALMOs (NFA) Photography Competition 2018 for his outstanding contribution to community life.

Renovation complete as New Century Court re-opens

An important young people’s service in Oswestry is set to re-open following an extensive refurbishment project

Proud to support Family Safety Week

Accidents are the biggest killer of children and young people. Every week at least one child under-5 is killed because of an accident, with disadvantaged children most at risk.

Events

Next Board meeting Tuesday 3rd July 2018

The next meeting of the STAR Housing Board is on Tuesday 3rd July

Next Board Finance, Audit & Risk Subcommittee Meeting Monday 25th June

The next meeting of the Finance, Audit & Risk Subcommittee meeting is on Monday 25th June

Next Board Development Subcommittee Meeting Tuesday 17th July

The next meeting of the Development Subcommittee meeting is on Tuesday 17th July

Sheltered scheme drop in, Greenfields Court in Bridgnorth

From 19.06.2018 to 19.06.2018

We’ll be visiting Greenfields Court sheltered housing scheme in Bridgnorth on Tuesday 19th June 2018 as part of our series of summer events.

Clean up session with a skip, Wrekin Road in Bridgnorth

From 19.06.2018 to 19.06.2018

We’ll be on the green on Wrekin Road in Bridgnorth on Tuesday 19th June 2018 from 2pm until 4pm as part of a series of summer events.