Comments, Compliments and Complaints

Your feedback is important to us, and we encourage you to get in touch with us to tell us how you feel about the service you have received.  This helps us make improvements and deliver a great service.

We want to make sure that your feedback is dealt with and any complaints are resolved as quickly and as easily as possible.

If you need to make a complaint, we will listen to you, take responsibility and find you a solution.   You can find out more about how we deal with complaints in our complaints policy.

We’d also like to hear from you if you have received a great service.

Please use the form below to submit a comment, compliment or complaint:

 

About You

Preferred method of contact

Type of feedback

Your Feedback

What would you like to happen as a result of your feedback? How would you like your complaint to be resolved?

Alternatively you can submit a compliment, comment or complaint in one the following ways:
Write to:
Customer Support, STAR Housing, The Spruce Building, Sitka Drive, Shrewsbury Business Park, Shrewsbury SY2 6LG
Face to face:
With any staff member out and about or at one of our local offices
Telephone:
Please contact the officer you were dealing with, or their manager; they are the best people to deal with your complaint. 
Email: 
customer.support@starhousing.org.uk
Via an advocate:
e.g. a relative, tenant representative, councillor or support worker - using any of the above methods

 

Related Documents

 

Related Links

The Housing Ombudsman Service

One number

Over the last few months we’ve been busy trying to make it even easier for you to get in touch with us.

GDPR - How this affects you

Information about you and your tenancy is recorded on our internal system. Only STAR Housing staff can access this and will only access information about you and your tenancy for relevant purposes.

Brian scoops second place for his contribution to community life

Brian Morris from Oak Gardens in Bridgnorth has scooped second place in the National Federation of ALMOs (NFA) Photography Competition 2018 for his outstanding contribution to community life.

Renovation complete as New Century Court re-opens

An important young people’s service in Oswestry is set to re-open following an extensive refurbishment project

Proud to support Family Safety Week

Accidents are the biggest killer of children and young people. Every week at least one child under-5 is killed because of an accident, with disadvantaged children most at risk.

Events

Next Board meeting Tuesday 3rd July 2018

The next meeting of the STAR Housing Board is on Tuesday 3rd July

Next Board Finance, Audit & Risk Subcommittee Meeting Monday 25th June

The next meeting of the Finance, Audit & Risk Subcommittee meeting is on Monday 25th June

Next Board Development Subcommittee Meeting Tuesday 17th July

The next meeting of the Development Subcommittee meeting is on Tuesday 17th July

Sheltered scheme drop in, Greenfields Court in Bridgnorth

From 19.06.2018 to 19.06.2018

We’ll be visiting Greenfields Court sheltered housing scheme in Bridgnorth on Tuesday 19th June 2018 as part of our series of summer events.

Clean up session with a skip, Wrekin Road in Bridgnorth

From 19.06.2018 to 19.06.2018

We’ll be on the green on Wrekin Road in Bridgnorth on Tuesday 19th June 2018 from 2pm until 4pm as part of a series of summer events.