Comments, Compliments and Complaints

Your feedback is important to us, and we encourage you to get in touch with us to tell us how you feel about the service you have received.  This helps us make improvements and deliver a great service.

We want to make sure that your feedback is dealt with and any complaints are resolved as quickly and as easily as possible.

If you need to make a complaint, we will listen to you, take responsibility and find you a solution.   You can find out more about how we deal with complaints in our complaints policy.

We’d also like to hear from you if you have received a great service.

Please use the form below to submit a comment, compliment or complaint:

 

About You

Preferred method of contact

Type of feedback

Your Feedback

What would you like to happen as a result of your feedback? How would you like your complaint to be resolved?

Alternatively you can submit a compliment, comment or complaint in one the following ways:
Write to:
Customer Support, STAR Housing, The Spruce Building, Sitka Drive, Shrewsbury Business Park, Shrewsbury SY2 6LG
Face to face:
With any staff member out and about or at one of our local offices
Telephone:
Please contact the officer you were dealing with, or their manager; they are the best people to deal with your complaint. 
Email: 
customer.support@starhousing.org.uk
Via an advocate:
e.g. a relative, tenant representative, councillor or support worker - using any of the above methods

 

Related Documents

 

Related Links

The Housing Ombudsman Service

Work to start on former Baptist Chapel in Shifnal

We are pleased to announce that our appointed builder, J. Harper & Sons Ltd, is due to start construction work on the site of the former Baptist Chapel in Shifnal next week (Monday 23rd April 2018).

Rents Team in Training - Wednesday 11th April

Our rents staff are all in training on Wednesday 11th April. If you wish to make a rent payment please call 0345 678 9009

Garden Competition 2018

We are launching our Garden Competition for 2018 - to enter simply complete this form

A change to our grounds maintenance contract

From 1 April 2018, we are changing who we contract to undertake grounds maintenance on our behalf.

Rent-free fortnight – March 2018

It’s rent-free fortnight from 19 March 2018. As long as you are up to date with your rent payments, you won’t have to pay during these weeks.

Events

Next Board meeting Tuesday 24th April 2018

The next meeting of the STAR Housing Board is on Tuesday 24th April 2018

Next Development Subcommittee meeting Tuesday 8th May 2018

The next meeting of the Development Subcommittee is on Tuesday 8th May 2018

Next Finance, Audit & Risk Subcommittee Meeting 23rd April 2018

The next meeting of the Finance, Audit &Risk Subcommittee meeting is on Monday 23rd April