Comments, Compliments and Complaints

Your feedback is important to us, and we encourage you to get in touch with us to tell us how you feel about the service you have received.  This helps us make improvements and deliver a great service.

We want to make sure that your feedback is dealt with and any complaints are resolved as quickly and as easily as possible.

If you need to make a complaint, we will listen to you, take responsibility and find you a solution.   You can find out more about how we deal with complaints in our complaints policy.

We’d also like to hear from you if you have received a great service.

Please use the form below to submit a comment, compliment or complaint:

 

About You

Preferred method of contact

Type of feedback

Your Feedback

What would you like to happen as a result of your feedback? How would you like your complaint to be resolved?

Alternatively you can submit a compliment, comment or complaint in one the following ways:
Write to:
Customer Support, STAR Housing, The Spruce Building, Sitka Drive, Shrewsbury Business Park, Shrewsbury SY2 6LG
Face to face:
With any staff member out and about or at one of our local offices
Telephone:
Please contact the officer you were dealing with, or their manager; they are the best people to deal with your complaint. 
Email: 
customer.support@starhousing.org.uk
Via an advocate:
e.g. a relative, tenant representative, councillor or support worker - using any of the above methods

 

Related Documents

 

Related Links

The Housing Ombudsman Service

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Events

New Rents Calendar

Download and print our new rents calendar, helping you to keep on top of your payments

Next Board meeting Thursday 30th November 2017

The next meeting of the STAR Board is on Thursday 30th November

Road Safety Week 2017

From 20.11.2017 to 26.11.2017

We're proud to support this year's Road Safety Week.