Housing Support Services

  • 01743 210 223
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SUSTAIN Housing Support Services aim to help vulnerable people to develop the skills and experience to be able to maintain their own accommodation and live independently in the community. Support services are given through individual and group support aimed to help people to develop their own networks and friendships. Group activities and training are also hosted in local areas covering a wide range of topics with the aim of increasing personal skills. These support services fall in to two categories:

Support for people looking for work

Housing support and sustainable community living services are targeted towards vulnerable people of working age. The primary aim is to maximise stability within the home, minimise dependence on welfare benefits and support access to education, training and employment, and community based social networks. It is a key aim of this service to support people to become work-ready.

Support for older people and those with long term support needs

The primary aim is to maximise stability within the home including management of the home environment, financial matters, support to access other services and involvement with community networks, when work is not appropriate.


To enable vulnerable people to achieve sustainable independent living in their own home in the community


• To provide flexible, targeted housing-related support through a range of methods including one-to-one support, group activities, drop-in sessions plus others in consultation with Clients and partner organisations

• To listen to and involve Clients in decision-making

• To be responsive to the changing needs of housing support services identified in Shropshire

• To target individual support duration and delivery so that Clients achieve independence as soon as they are able

• To support individual Clients' achievement in a preventative way

We will work in both groups and one-to-one, to support the following:

• Personal competence

• Self-esteem

• Confidence

• Interpersonal skills

• Knowledge

• Problem-solving

• Sense of achievement

The service will deliver a range of support appropriate to each Client. These include support in the prevention of:

• Tenancy failure or losing accommodation

• Becoming homeless

• Use of accident & Emergency services

• Risk of domestic abuse

• Risk of harm from others

• Risk of self-harm

• Risk of offending

• Financial difficulties

• Long-term unemployment 

We will help Clients to achieve the following:

• Getting involved in activities

• Increasing confidence

• Feeling more involved

• Feeling less isolated

• Getting or maintaining a suitable home

• Feeling less reliant and more independent

• Improved quality of life

• Managing money better

• Finding other help

Support Planning and Reviews

Not all people accessing the service will require a support plan, this will be agreed with the Client during an assessment and if required, will be reviewed as necessary.

Related documents

SUSTAIN referral form

SUSTAIN leaflet

Work to start on former Baptist Chapel in Shifnal

We are pleased to announce that our appointed builder, J. Harper & Sons Ltd, is due to start construction work on the site of the former Baptist Chapel in Shifnal next week (Monday 23rd April 2018).

Rents Team in Training - Wednesday 11th April

Our rents staff are all in training on Wednesday 11th April. If you wish to make a rent payment please call 0345 678 9009

Garden Competition 2018

We are launching our Garden Competition for 2018 - to enter simply complete this form

A change to our grounds maintenance contract

From 1 April 2018, we are changing who we contract to undertake grounds maintenance on our behalf.

Rent-free fortnight – March 2018

It’s rent-free fortnight from 19 March 2018. As long as you are up to date with your rent payments, you won’t have to pay during these weeks.


Next Board meeting Tuesday 24th April 2018

The next meeting of the STAR Housing Board is on Tuesday 24th April 2018

Next Development Subcommittee meeting Tuesday 8th May 2018

The next meeting of the Development Subcommittee is on Tuesday 8th May 2018

Next Finance, Audit & Risk Subcommittee Meeting 23rd April 2018

The next meeting of the Finance, Audit &Risk Subcommittee meeting is on Monday 23rd April