Please help us to help you – repairing your home


As a tenant, you have a responsibility to make sure that the property you are renting remains in good condition and repair during your occupancy.

We undertake maintenance of your home and we take it very seriously.

When you report a repair to us we will arrange a convenient appointment with you to carry it out. If you provide us with your up to date mobile phone number, and you agree that we are able to, we will text you confirmation of the appointment once it has been booked, and we will also send you a text reminder the day before.

Please help us to help you – if you are not able to be in when your repair appointment was originally booked, please contact our repairs team on 0333 3212 200 or email and they will rearrange with you.

Every month we have a number of missed appointments because we were unable to access to your property.

In January alone 70 appointments were missed because the original booking was not altered in advance. That’s an awful lot of time that could be better used carrying out essential repairs to your homes.

So, please remember, if you have booked a repair and can’t be there when we arrive, let us know and we’ll happily change your appointment.

West Midlands Contractor Helping to Spark Bright Futures

Star Housing's electrical contractors, The Dodd Group, have generously donated £500 to New Century Court our Supported Living Accommodation for Young People.

Chimney Safety Week

Chimney Safety Week focuses on the importance of chimney sweeping and appliance maintenance, the use of quality fuels and tips to get the most efficiency from appliances. Read more about this feature here.

Trevor's Downsizing Relief

Trevor, who is one our senior customers here at STAR had just gone through a great personal loss and was beginning to struggle but with Stephanie’s help he has a new positive outlook. Read more of the story here

Reducing Missed Repair Appointments

Figures have been released showing the level of appointments our repair operatives haven't been able to complete because customers are not at home. This comes after reminder text messages have been sent on booking of the appointment and the day befor

Taking a strong stance against anti-social behaviour and drug use

A Closure Order has been secured on a property in Swan Lane, Oswestry after Shropshire Towns and Rural Housing (STAR Housing), working closely with West Mercia and Merseyside Police and with support from Shropshire Council’s Legal team, took action a


Next Board meeting is on Tuesday 25th September

The next meeting of the STAR Housing Board is on Tuesday 25th September

Next Board Development Subcommittee meeting Tuesday 6th November

The next meeting of the Development Subcommittee is on Tuesday 6th November

Next Finance, Audit & Risk Subcommittee is Monday 12th November

The next meeting of the Finance, Audit & Risk Subcommittee is on Monday 12th November