Tenancy Audits

  • 01746 335300 - Bridgnorth
  • 01691 677369 - Oswestry
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What is a Tenancy Audit

A Tenancy Audit is a survey which involves a Housing Officer visiting you in your home to complete a short questionnaire, and take down some details about you.  These surveys are important as they help us to check that we are providing the right kind of services to you and to ensure that the details we hold about you and your family are up to date and accurate.

Star Housing are carrying out a rolling programme of Tenancy Audits in the Bridgnorth & Oswestry areas. We aim to complete all tenancy audits within the next five years.

How do we arrange your Tenancy Audit

Your Neighbourhood Officer will contact you by phone or letter to arrange a mutually convenient appointment.

Tenancy fraud

Another reason why we will carry out a Tenancy Audit is to ensure that the right people are living in the home.

You will be asked to provide two forms of identification, which must include one photographic form of ID to clarify who you are, and asked to sign the questionnaire.

Identification suitable for this purpose could be: -

  • Utility bill
  • Bank statement
  • Passport
  • Birth certificate (for children)
  • Benefit book
  • Driving licence

Signatures are then checked against your Tenancy Agreement. Proof of residency is also requested.

The main types of tenancy fraud include the following, but the list is not exhaustive:

  • Fraudulently obtaining a tenancy through misrepresentation of identity or circumstances.
  • Unlawful subletting including subletting the whole property to a single household or multiple sub-lets within one property
  • Non-occupation by the tenant as their principal home
  • Wrongly claimed succession
  • Unauthorised assignment of the tenancy
  • ‘Key Selling’ – where the tenant leaves the property and passes on the keys in return for a one-off lump sum payment or favour.

The above offences come under the following legislation:

  • The Housing Act 1985
  • The Housing Act 1996
  • The Fraud Act 2006
  • Prevention of Social Housing Fraud Act 2013

Your Neighbourhood Officer will ask to look around the property to establish that it is not wholly let or sublet, and to also ensure that it is being looked after in accordance with your Tenancy Agreement.

Please note Do not let anyone into your home unless they present you with valid identification; if you have any doubt please contact us.

Text Messaging for our repairs service

Our repairs team will send you a text message when you report a repair to us, to confirm your appointment and then one to remind you the day before.

Save water and save money

Saving water can be an easy process. The smallest changes can make a huge difference overtime. Remember, around 25% of your energy bill comes from heating water - so being efficient can help cut down on bills too!

Celebrating community champions – we need your photographs

We’re on the lookout for your photographs as part of this year’s National Federation of ALMOs (NFA) Photography Competition.

New kit for Oswestry Boys and Girls football club thanks to Community Chest funding

Oswestry Boys and Girls Club – under 8’s players are sporting a new sponsored kit, thanks to an award of just over £529 from our Community Chest fund.

Struggling this January?

Did you spend more than you expected this Christmas? The Money Advice Trust has some helpful tips on how to prepare for next year...

Events

New Rents Calendar

Download and print our new rents calendar, helping you to keep on top of your payments

Next Board meeting Tuesday 27th February 2018

The next meeting of the STAR Housing Board is on Tuesday 27th February 2018