Tenancy Audits

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What is a Tenancy Audit

A Tenancy Audit is a survey which involves a Housing Officer visiting you in your home to complete a short questionnaire, and take down some details about you.  These surveys are important as they help us to check that we are providing the right kind of services to you and to ensure that the details we hold about you and your family are up to date and accurate.

Star Housing are carrying out a rolling programme of Tenancy Audits in the Bridgnorth & Oswestry areas. We aim to complete all tenancy audits within the next five years.

How do we arrange your Tenancy Audit

Your Neighbourhood Officer will contact you by phone or letter to arrange a mutually convenient appointment.

Tenancy fraud

Another reason why we will carry out a Tenancy Audit is to ensure that the right people are living in the home.

You will be asked to provide two forms of identification, which must include one photographic form of ID to clarify who you are, and asked to sign the questionnaire.

Identification suitable for this purpose could be: -

  • Utility bill
  • Bank statement
  • Passport
  • Birth certificate (for children)
  • Benefit book
  • Driving licence

Signatures are then checked against your Tenancy Agreement. Proof of residency is also requested.

The main types of tenancy fraud include the following, but the list is not exhaustive:

  • Fraudulently obtaining a tenancy through misrepresentation of identity or circumstances.
  • Unlawful subletting including subletting the whole property to a single household or multiple sub-lets within one property
  • Non-occupation by the tenant as their principal home
  • Wrongly claimed succession
  • Unauthorised assignment of the tenancy
  • ‘Key Selling’ – where the tenant leaves the property and passes on the keys in return for a one-off lump sum payment or favour.

The above offences come under the following legislation:

  • The Housing Act 1985
  • The Housing Act 1996
  • The Fraud Act 2006
  • Prevention of Social Housing Fraud Act 2013

Your Neighbourhood Officer will ask to look around the property to establish that it is not wholly let or sublet, and to also ensure that it is being looked after in accordance with your Tenancy Agreement.

Please note Do not let anyone into your home unless they present you with valid identification; if you have any doubt please contact us.

One number

Over the last few months we’ve been busy trying to make it even easier for you to get in touch with us.

GDPR - How this affects you

Information about you and your tenancy is recorded on our internal system. Only STAR Housing staff can access this and will only access information about you and your tenancy for relevant purposes.

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Brian Morris from Oak Gardens in Bridgnorth has scooped second place in the National Federation of ALMOs (NFA) Photography Competition 2018 for his outstanding contribution to community life.

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Proud to support Family Safety Week

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Events

Next Board meeting Tuesday 3rd July 2018

The next meeting of the STAR Housing Board is on Tuesday 3rd July

Next Board Finance, Audit & Risk Subcommittee Meeting Monday 25th June

The next meeting of the Finance, Audit & Risk Subcommittee meeting is on Monday 25th June

Next Board Development Subcommittee Meeting Tuesday 17th July

The next meeting of the Development Subcommittee meeting is on Tuesday 17th July

Sheltered scheme drop in, Greenfields Court in Bridgnorth

From 19.06.2018 to 19.06.2018

We’ll be visiting Greenfields Court sheltered housing scheme in Bridgnorth on Tuesday 19th June 2018 as part of our series of summer events.

Clean up session with a skip, Wrekin Road in Bridgnorth

From 19.06.2018 to 19.06.2018

We’ll be on the green on Wrekin Road in Bridgnorth on Tuesday 19th June 2018 from 2pm until 4pm as part of a series of summer events.