Your Tenancy Agreement

  • 0333 32 12 200
statement5

Your Tenancy Agreement – your Responsibilities and our Responsibilities

As a tenant of Shropshire Council you will have signed a Tenancy Agreement, this is a legal contract between you and your landlord. (This housing service is managed by Shropshire Towns & Rural Housing Ltd).

Your Tenancy Agreement sets out:

Your responsibilities as a tenant, which include;

  • Allowing us access to your home (We reserve the right to charge you for any pre-arranged missed appointments)
  • Keeping your home clean and tidy
  • Reporting essential repairs
  • Reporting anti-social behaviour
  • Keeping your garden tidy
  • Paying your rent on time
  • Maintaining the welfare of children and pets in your home
  • Carrying out certain repairs
  • Keeping us up to date with your households details – occupants and contact information
  • Asking permission to carry out alterations to your home
  • Asking permission to keep a pet
  • Purchase contents insurance
  • Decoration within your home
  • Keeping communal areas, stairwells and walkways clear at all times.

Our Responsibilities as a landlord, which include:

  • Carrying out essential repairs
  • Maintaining your home to the Decent Homes Standard
  • Providing a housing management service in accordance with our service standards
  • Monitoring and reporting on our performance Maintaining communal areas such as parking areas, garden areas pathways entrance halls and stairwells.
  • Implementing relevant Government legislation
  • Involving and empowering our tenants in everything we do.

What are the different types of Tenancy Agreement?

There are three types of tenancies:

1. Introductory Tenant
If you have been a tenant for less than 12 months you will probably be an Introductory Tenant.
 
You have fewer rights if you are an Introductory Tenant but as long as there are no problems during the first 12 months of your tenancy you will automatically become a flexible/secure tenant.

2. Flexible Tenant
As of 1st April 2013 as a new tenant you will be given a flexible tenancy. This means that after 5 years your tenancy may end or you may be asked to move property to better suit your needs. The details of this will be explained to you before you sign your tenancy.

3. Secure Tenant
If you have been a tenant for at least 12 months or you have transferred your tenancy from another Local Authority landlord you are a Secure Tenant.

Joint Tenancies

More than one person can hold a tenancy. This is known as a joint tenancy. Each tenant is jointly and individually responsible for abiding by the conditions of the tenancy.

Joint tenancies are usually offered to married couples, civil partners or couples that can demonstrate that they have had a relationship for at least 12 months. Where a tenancy is joint; both parties must be over 18 and must both sign the tenancy agreement.

How do I end my tenancy?

If you want to end your tenancy then this must be confirmed to us in writing. Your tenancy will then end 4 weeks from the Monday following the day you give notice.

If you leave anything in the property that wasn’t there when you took on the tenancy or you leave any damage behind, you will be charged to remove the items or fix the damage.

Golden Goodbye

All outgoing tenants (excluding Introductory Tenants) who leave the property in good order with no outstanding arrears and who return their keys by the agreed date may be eligible to receive a reward of £70 to be forwarded to the tenant a week after they leave the property.

Related documents

Tenancy Agreement - Flexi 

Tenancy Agreement - Secure 

Tenancy Amendment Form

Customer Handbook

One number

Over the last few months we’ve been busy trying to make it even easier for you to get in touch with us.

GDPR - How this affects you

Information about you and your tenancy is recorded on our internal system. Only STAR Housing staff can access this and will only access information about you and your tenancy for relevant purposes.

Brian scoops second place for his contribution to community life

Brian Morris from Oak Gardens in Bridgnorth has scooped second place in the National Federation of ALMOs (NFA) Photography Competition 2018 for his outstanding contribution to community life.

Renovation complete as New Century Court re-opens

An important young people’s service in Oswestry is set to re-open following an extensive refurbishment project

Proud to support Family Safety Week

Accidents are the biggest killer of children and young people. Every week at least one child under-5 is killed because of an accident, with disadvantaged children most at risk.

Events

Next Board meeting Tuesday 3rd July 2018

The next meeting of the STAR Housing Board is on Tuesday 3rd July

Next Board Finance, Audit & Risk Subcommittee Meeting Monday 25th June

The next meeting of the Finance, Audit & Risk Subcommittee meeting is on Monday 25th June

Next Board Development Subcommittee Meeting Tuesday 17th July

The next meeting of the Development Subcommittee meeting is on Tuesday 17th July

Sheltered scheme drop in, Greenfields Court in Bridgnorth

From 19.06.2018 to 19.06.2018

We’ll be visiting Greenfields Court sheltered housing scheme in Bridgnorth on Tuesday 19th June 2018 as part of our series of summer events.

Clean up session with a skip, Wrekin Road in Bridgnorth

From 19.06.2018 to 19.06.2018

We’ll be on the green on Wrekin Road in Bridgnorth on Tuesday 19th June 2018 from 2pm until 4pm as part of a series of summer events.