Thank you for your continued patience.
We are currently experiencing unprecedented levels of heating breakdowns.
Our contractor liberty gas are attending to properties as quickly as they can, however the current waiting time for an engineer is between 24 & 36 hours. This will reduce as the weather improves.
A large majority of the heating breakdowns are due to frozen condensate pipes. If you are able too, we would encourage you to view a link to a self-help video on our Facebook page. This shows you how to unfreeze the pipe.
We will continue to prioritise our elderly and vulnerable tenants.