Heating problems due to adverse weather conditions

We are currently receiving extremely high volumes of heating breakdown requests.

Our contractor Liberty Gas have cancelled all none urgent heating services and planned heating installation and are diverting all their engineers to fix heating breakdowns.

We will look to prioritise our elderly and vulnerable tenants where possible.
We appreciate your patience during this difficult time.

Unfortunately Liberty Gas are struggling to get to properties within the WV postcode area. Please use safe available heating sources including extra blankets and clothes to stay warm and Liberty Gas will be with you as soon as possible, we will keep you updated with any info as we receive it.  

If you have reported a boiler or heating failure please be assured Liberty Gas will get to you as soon as possible, the adverse weather conditions is making it difficult for the team to get to some areas but they are working hard to get to all reported heating failures. 

Rent-free fortnight – March 2018

It’s rent-free fortnight from 19 March 2018. As long as you are up to date with your rent payments, you won’t have to pay during these weeks.

Snow & Ice Warnings in March 2018

There are warnings for snow and ice this weekend, which may result in an increased number of heating breakdowns and calls to our repairs teams. Here are some tips on how you can help yourselves and us.

Need help keeping warm?

With more cold weather forecast this weekend it may be worth finding out if you could be eligible for a Cold Weather Payment – and there’s still time to apply (just).

Be part of the Great British Spring Clean

Friday (2 March 2018) marked the start of the Great British Spring Clean, a national campaign with a simple aim: to bring people across the country together to clear up the litter that blights our towns, villages, countryside and beaches.

Making space for your car

We know that it’s important for you to be able to park near to your home.


New Rents Calendar

Download and print our new rents calendar, helping you to keep on top of your payments

Next Board meeting Tuesday 24th April 2018

The next meeting of the STAR Housing Board is on Tuesday 24th April 2018

Next Development Subcommittee meeting Tuesday 8th May 2018

The next meeting of the Development Subcommittee is on Tuesday 8th May 2018

Next Finance, Audit & Risk Subcommittee Meeting 23rd April 2018

The next meeting of the Finance, Audit &Risk Subcommittee meeting is on Monday 23rd April