Snow & Ice Warnings in March 2018

  • Repairs 0333 32 12 200
  • Out of hours 01323 636 215 (Emergencies only)
Snowy hedge

There are warnings for snow and ice this weekend, which may result in an increased number of heating breakdowns and calls to our repairs teams. Here are some tips on how you can prevent this and help yourselves.

Heating Breakdowns

The majority of heating breakdowns are caused by frozen condensate pipes, this can simply be fixed by pouring warm water on the condensate pipe until the ice drops out. The condensate pipe is the pipe leading out of the boiler down into the drain.

Follow the link to the video below, to see how you can defrost your condensate pipe

You may then need to reset the boiler by simply pressing the reset button the front panel of the boiler.

If this does not rectify the problem please call our repairs team or our out of hours number (outside of working hours)

Frozen Pipes

If your sink or bath is not draining, this may be due to the waste pipe being frozen. Pour warm water down the drain or use a hairdryer on low to slowly warm the pipe.

If you have no water coming through your taps, check if you have water in the rest of the house. If your water pipes are frozen, you can warm them up slowly by warming the room, or warm the pipe by using a hairdryer on low. Leave the taps on whilst you are warming up the pipe, so the water can flow once its defrosted.

Helpful Tips
  • Keep an eye on elderly neighbours and relatives, get them to wrap up warm and drink plenty of hot drinks.
  • If you have an outside toilet put a tea spoon of salt in the toilet pan. This prevents the water from freezing and cracking the toilet. (Salt water freezes at a much lower temperature than tap water)
  • If you have an outside tap turn this off at the stop tap to prevent any bursts.
  • Close your curtains as it start to turn dark and tuck curtains behind the radiator.
  • Move large items of furniture away from radiators to let the heat release into the room.
  • Have at least one hot meal a day, eating regularly helps you stay warm.
  • Wear several layers of clothes rather than just one thick layer to help maintain   


Work to start on former Baptist Chapel in Shifnal

We are pleased to announce that our appointed builder, J. Harper & Sons Ltd, is due to start construction work on the site of the former Baptist Chapel in Shifnal next week (Monday 23rd April 2018).

Rents Team in Training - Wednesday 11th April

Our rents staff are all in training on Wednesday 11th April. If you wish to make a rent payment please call 0345 678 9009

Garden Competition 2018

We are launching our Garden Competition for 2018 - to enter simply complete this form

A change to our grounds maintenance contract

From 1 April 2018, we are changing who we contract to undertake grounds maintenance on our behalf.

Rent-free fortnight – March 2018

It’s rent-free fortnight from 19 March 2018. As long as you are up to date with your rent payments, you won’t have to pay during these weeks.


Next Board meeting Tuesday 24th April 2018

The next meeting of the STAR Housing Board is on Tuesday 24th April 2018

Next Development Subcommittee meeting Tuesday 8th May 2018

The next meeting of the Development Subcommittee is on Tuesday 8th May 2018

Next Finance, Audit & Risk Subcommittee Meeting 23rd April 2018

The next meeting of the Finance, Audit &Risk Subcommittee meeting is on Monday 23rd April