Snow & Ice Warnings in March 2018

  • Repairs 0333 32 12 200
  • Out of hours 01323 636 215 (Emergencies only)
Snowy hedge

There are warnings for snow and ice this weekend, which may result in an increased number of heating breakdowns and calls to our repairs teams. Here are some tips on how you can prevent this and help yourselves.

Heating Breakdowns

The majority of heating breakdowns are caused by frozen condensate pipes, this can simply be fixed by pouring warm water on the condensate pipe until the ice drops out. The condensate pipe is the pipe leading out of the boiler down into the drain.

Follow the link to the video below, to see how you can defrost your condensate pipe
 https://youtu.be/9tWUv7oHXOs

You may then need to reset the boiler by simply pressing the reset button the front panel of the boiler.

If this does not rectify the problem please call our repairs team or our out of hours number (outside of working hours)

Frozen Pipes

If your sink or bath is not draining, this may be due to the waste pipe being frozen. Pour warm water down the drain or use a hairdryer on low to slowly warm the pipe.

If you have no water coming through your taps, check if you have water in the rest of the house. If your water pipes are frozen, you can warm them up slowly by warming the room, or warm the pipe by using a hairdryer on low. Leave the taps on whilst you are warming up the pipe, so the water can flow once its defrosted.

Helpful Tips
  • Keep an eye on elderly neighbours and relatives, get them to wrap up warm and drink plenty of hot drinks.
  • If you have an outside toilet put a tea spoon of salt in the toilet pan. This prevents the water from freezing and cracking the toilet. (Salt water freezes at a much lower temperature than tap water)
  • If you have an outside tap turn this off at the stop tap to prevent any bursts.
  • Close your curtains as it start to turn dark and tuck curtains behind the radiator.
  • Move large items of furniture away from radiators to let the heat release into the room.
  • Have at least one hot meal a day, eating regularly helps you stay warm.
  • Wear several layers of clothes rather than just one thick layer to help maintain   

 

One number

Over the last few months we’ve been busy trying to make it even easier for you to get in touch with us.

GDPR - How this affects you

Information about you and your tenancy is recorded on our internal system. Only STAR Housing staff can access this and will only access information about you and your tenancy for relevant purposes.

Brian scoops second place for his contribution to community life

Brian Morris from Oak Gardens in Bridgnorth has scooped second place in the National Federation of ALMOs (NFA) Photography Competition 2018 for his outstanding contribution to community life.

Renovation complete as New Century Court re-opens

An important young people’s service in Oswestry is set to re-open following an extensive refurbishment project

Proud to support Family Safety Week

Accidents are the biggest killer of children and young people. Every week at least one child under-5 is killed because of an accident, with disadvantaged children most at risk.

Events

Next Board meeting Tuesday 3rd July 2018

The next meeting of the STAR Housing Board is on Tuesday 3rd July

Next Board Finance, Audit & Risk Subcommittee Meeting Monday 25th June

The next meeting of the Finance, Audit & Risk Subcommittee meeting is on Monday 25th June

Next Board Development Subcommittee Meeting Tuesday 17th July

The next meeting of the Development Subcommittee meeting is on Tuesday 17th July

Clean up session with a skip, Greenfields Square and Weston Close in Morda

From 26.06.2018 to 26.06.2018

We’ll be in Greenfields Square and Weston Close in Morda on Tuesday 26th June 2018 from 10am until 12pm as part of a series of summer events.

Clean up session with a skip, garages on Llwyn Road/Fields in Oswestry

From 26.06.2018 to 26.06.2018

We’ll be at the garages on Llwyn Road/Fields in Oswestry on Tuesday 26th June 2018 from 2pm until 4pm as part of a series of summer events.