WARNING: Use of portable heaters

It will soon be winter again and many of us will be turning on our central heating.  

Your primary form of heating (such as your gas boiler) is the cheapest and safest way of warming your home. 

We are aware that during last winter, some of our tenants were using portable heaters such as portable gas heaters to warm one room only 

Portable gas heaters omit carbon dioxide. You are responsible for servicing and maintaining your appliance to ensure the safety of you and any tenants living at the property. 

If you own a portable gas heater always follow the manufacturer’s advice and arrange to have your appliance serviced regularly. 


  • Always turn your heater off before going to bed or leaving your property. 
  • Ensure all the component parts of your unit are well maintained e.g. the heater, regulator hose, and hose connectors. 

  • Do not use aerosols or flammable cleaning liquids or sprays in close proximity to the heater. 

  • Avoid sitting or standing too close to your heater. 

  • Always ensure that the room in use is well ventilated; if it becomes stuffy open windows and doors to allow fresh air in immediately. 

  • Always follow manufacturer guidelines carefully. 

  • Ensure that the position of your heater is away from any flammable materials and is not blocking any escape routes. 

  • Never place clothes or other items over your heater. 

  • Do not move your unit whilst it is in use. 

  • If you suspect a gas leak please turn off your appliance immediately 

Carbon Monoxide safety: 

Carbon Monoxide is a colourless and odourless gas that can go completely unnoticed but can cause serious illness and, in severe cases, death due to poisoning. Therefore it is extremely important that precautions are taken to ensure that your heater is functioning correctly within the right environment to avoid any problems. 

For further information on Carbon Monoxide and advice on what to do if you suspect a release visit https://www.calor.co.uk/help-and-advice/customer-services/emergencies/carbon-monoxide-safety  

Rent-free fortnight – March 2018

It’s rent-free fortnight from 19 March 2018. As long as you are up to date with your rent payments, you won’t have to pay during these weeks.

Snow & Ice Warnings in March 2018

There are warnings for snow and ice this weekend, which may result in an increased number of heating breakdowns and calls to our repairs teams. Here are some tips on how you can help yourselves and us.

Need help keeping warm?

With more cold weather forecast this weekend it may be worth finding out if you could be eligible for a Cold Weather Payment – and there’s still time to apply (just).

Be part of the Great British Spring Clean

Friday (2 March 2018) marked the start of the Great British Spring Clean, a national campaign with a simple aim: to bring people across the country together to clear up the litter that blights our towns, villages, countryside and beaches.

Making space for your car

We know that it’s important for you to be able to park near to your home.


New Rents Calendar

Download and print our new rents calendar, helping you to keep on top of your payments

Next Board meeting Tuesday 24th April 2018

The next meeting of the STAR Housing Board is on Tuesday 24th April 2018

Next Development Subcommittee meeting Tuesday 8th May 2018

The next meeting of the Development Subcommittee is on Tuesday 8th May 2018

Next Finance, Audit & Risk Subcommittee Meeting 23rd April 2018

The next meeting of the Finance, Audit &Risk Subcommittee meeting is on Monday 23rd April