Pay your Rent or Service Charges

  • 01746 335310 - Bridgnorth
  • 01691 677230 - Oswestry
How can I pay my rent or service charge?

You can pay your house rent, garage rent or service charge in the following ways:

Here is the rent calendar for 2017-2018, to help you keep on track with your payments.

1. Direct Debit

We would prefer you to pay your rent in this way, it is a free, easy, safe and guaranteed way to make sure that your rent is paid on time. If you want to pay by direct debit simply call us direct.

We now offer paperless direct debit payments - for any day of the month.

2. Online payment

You can pay directly and securely 24 hours a day: 

House or Garage Rent
Pay your rent online this link takes you to the Shropshire Council web-site where you pay your rent.

Have your rent account number handy (and enter this when asked for your reference).

Service Charge
Pay your service charge on line this link takes you to the Shropshire Council web site where you pay your service charge. Have your account and invoice number handy (and enter the account number when asked for your reference).

 3. Standing Order

To set up a Standing Order, please contact your local income team.
After we have discussed this with you we will calculate the required payment amount and frequency and give you the Standing Order Mandate to take to your bank. It is your responsibility to ensure that these are re-arranged every year.

3. Online banking

To pay us directly from your bank account just use the following bank details and make sure, when prompted, you quote your account or invoice number as the reference:
Account Name: SC housing rent
Bank:   National Westminster Bank Plc, Mardol Head, Shrewsbury
Account Number: 55660495 Sort Code:  55-50-05

5. By phone with a Debit or Credit Card (24 hours a day)

Just ring 0345 678 9009 (charged as a local rate call) when a payment is due. Please make sure you have your account number and debit or credit card ready when calling (a charge will be applied for payments made by credit card).
Alternatively, during office hours, you can call your local income office.

6. Post Office / Paypoint

You can pay using a swipecard (provided by us) at any Post Office in the UK (cheque or cash) or any Paypoint outlet in the UK (cash only).

To find a convenient Post Office or Paypoint near to you follow this link.

To apply for a swipecard (or to replace a lost swipecard) telephone us direct 
Please note, swipecards hold housing rent reference numbers only and no other account details.

Current Tenancy Debt

Our Incomes Team understand the problems of getting by on a limited budget, so if you are having trouble paying your rent and / or service charges it is advisable to contact a member of the Income Team as soon as possible. 

Our team can help you find out if you are getting the right benefits and can help you fill out forms or chase up delayed benefit payments.

When are rent non-collection weeks?

Rent is always charged on a Monday. However, there are 4 weeks in the year when you don’t pay us rent. We call these “rent free weeks or non-collection weeks”.  These are the last two week in March and the last two weeks in December.

 All tenants are charged rent over 48 weeks and If you pay your rent monthly and you are not on direct debit then your monthly payment will remain the same during December and March. This is because rent is charged for 48 weeks and divided into equal monthly payments, so that you pay the same amount each month.

 If you pay monthly by direct debit your account is due to be clear at year end so you do not need to change your direct debit amount as your monthly payments have been calculated to take account of the “rent free weeks” already.

 If you are behind with your payments or you are reducing your arrears through a payment agreement or Court Order, you must continue to pay during our “rent free weeks”.

 Former Tenant Debt

Former tenant debt are monies owed in unpaid rent when you have moved from one property to another. Debt can be caused by:

 Late payments

Missed payments
Part payments
Late return of keys
Nonpayment of housing benefit

You are responsible for your rent, even if it is for a previous property or if you are, or were in receipt of housing benefit. It's up to you to ensure that the debt is cleared.

Increase in Court Costs

 We wish to inform our tenants that the Ministry of Justice has recently announced an increase in court costs for possession hearings and eviction warrants, relating to a breach of tenancy. 

 What does this mean?

 This means that if you fall into arrears and STAR take action against you in the Courts, the fee that will be added to your rent account will be as much as £325 for a possession hearing, thereby increasing your arrears overall and the amount you will have to pay back to us

 Worried that this might affect you?

 STAR Housing want to help you if you are struggling to make rent payments. The sooner you get in touch with us, the better and we can provide support and advice  to our tenants who are worried about their financial situation.

 What do I do next?

 Ring your local rents team, who will chat through your situation with you, and discuss options available and any support needed.

We also have a Financial Inclusion Team, who can support you with welfare reform, rent and finances, The team has already worked with families and individuals to prevent them from being evicted. Our rents team can refer you to speak to her, just give them a call. 

Best garden winner announced

Mrs Mary Smith from Pinefields in Much Wenlock has been crowned the winner of this year’s Garden Competition.

Oswestry residents group celebrates one year of partnership and teamwork

Twelve months ago a group of Oswestry residents came together to form the Trees Estate Residents Group.

Error with allpay direct debit payments

allpay have updated us to say that they have now resolved the problem with taking duplicate payments and that all customers will receive a refund of the duplicated payment by Tuesday 12th September.

Community comes together for Fairfield's Fete in Gobowen

Residents of Fairfield Close in Gobowen have raised a whopping £308 at their recent Fairfield's Fete – they plan to use it to pay for activities for the tenants of the Close.

Events

Our Annual General Meeting 2017

This year’s Annual General Meeting will be held on Tuesday 17th October in Shrewsbury from 12 until 2pm. The meeting will provide you with the chance to hear what has been achieved this year, meet our Board Members and our Senior Management Team.

New Rents Calendar

Download and print our new rents calendar, helping you to keep on top of your payments

Gas Safety Week 2017

From 18.09.2017 to 24.09.2017

This week (18th until 24th September 2017) is Gas Safety Week.