Report a Repair

  • 0333 3212 200
  • 01323 636215 (emergency, out of hours repairs)
STAR van illus on purple

Before you contact us to report your repair, or if someone is reporting it on your behalf, please have the following details ready: 

  • Your name
  • Your address
  • A phone number on which we can contact you during the day
  • Dates and times when someone will be in to allow access
  • As much information as possible about the repair, including any special details the person coming to your home should know. For instance, whether you have a disability and need time to answer the door.
Our repairs staff are available Monday to Thursday 8:45-5pm and 8:45-4pm on a Friday.
Online Form

Complete our online form and we will get back to you with an appointment. If it's an emergency please call us direct, using the telephone number above


The best way to report a repair is to contact us direct via telephone (this is essential if your repair is an emergency)

(Please note all calls are recorded and monitored for training purposes) 

Emergency repairs out of hours
If you are calling outside of these hours, for emergencies only, please call our out of hours provider 'Welbeing' on 01323 636215.  

An emergency is classified as a situation where action is required to remove a danger to the property, its occupants or visitors, or if there is a risk to the health of someone. The staff member who takes your emergency repair call will be happy to clarify if your repair is an emergency.

Misuse of this emergency telephone service may result in you being charged.

While every effort will be made to rectify the problem with a permanent repair, this may not always be possible, our operative will at the very least make the situation safe and make arrangements for the repair to be completed at a later time.

In person

For Bridgnorth tenants

Bridgnorth Library
Listley St
WV16 4AW

For Oswestry tenants:

The Hub, Oswestry Library
Arthur Street
SY11 1JR

You can also report a repair at any Shropshire Council customer service point. Please follow this link to find your local customer service point.

When will my repair be done?

Click on this link to view our repair priorities.

Who will carry out my repair?

In some cases when you report a repair we may have to send out one of our inspectors to make a decision on the type of work required, for instance in the case of condensation or damp. If this is the case you will be told when you contact us.

On occasion we may issue some repair jobs onto our overflow contractor.
Everyone who works for, or on behalf of STAR Housing carries an identity card. You should insist that you are shown one before allowing anyone to enter your home. Never let anyone into your home, without first checking their identification. If you are in doubt about the identity of a caller do not let them in, and call your local repairs office. Our staff will be happy to wait while you do this.

Repair appointments

Whenever possible we will offer and arrange a morning (8am to 12pm) or afternoon appointment (12pm to 4pm) non-emergency repair work. Inspections are normally arranged between 9.00-1.00pm. Where a tenant fails to keep an appointment, we will offer a second appointment. If the second appointment is not kept the repair request will be cancelled.

Alternative appointment times can be arranged by exception.

Rechargeable repairs

There may be occasions when we will recharge you for the call out and the cost of the repair; for example, if you lose your keys, resulting in the need for a lock change.

Rent-free fortnight – March 2018

It’s rent-free fortnight from 19 March 2018. As long as you are up to date with your rent payments, you won’t have to pay during these weeks.

Snow & Ice Warnings in March 2018

There are warnings for snow and ice this weekend, which may result in an increased number of heating breakdowns and calls to our repairs teams. Here are some tips on how you can help yourselves and us.

Need help keeping warm?

With more cold weather forecast this weekend it may be worth finding out if you could be eligible for a Cold Weather Payment – and there’s still time to apply (just).

Be part of the Great British Spring Clean

Friday (2 March 2018) marked the start of the Great British Spring Clean, a national campaign with a simple aim: to bring people across the country together to clear up the litter that blights our towns, villages, countryside and beaches.

Making space for your car

We know that it’s important for you to be able to park near to your home.


New Rents Calendar

Download and print our new rents calendar, helping you to keep on top of your payments

Next Board meeting Tuesday 24th April 2018

The next meeting of the STAR Housing Board is on Tuesday 24th April 2018

Next Development Subcommittee meeting Tuesday 8th May 2018

The next meeting of the Development Subcommittee is on Tuesday 8th May 2018

Next Finance, Audit & Risk Subcommittee Meeting 23rd April 2018

The next meeting of the Finance, Audit &Risk Subcommittee meeting is on Monday 23rd April