Aids and Adaptations

  • Minor: 0333 3212 200
  • Major: 01743 210214
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Everyone has different housing needs and wherever possible we are committed to working with our partners to make sure that different needs are met. We may do this by providing adaptations that make your home more suitable for you or finding you more suitable accommodation, such as a bungalow or ground floor flat

Adaptations are split into 2 categories:

Minor adaptations

What is a minor adaptation?

Minor adaptations are defined as adaptations which cost less than £1000 to purchase and install. These can be a grab rails, lever taps, half step or sensory equipment, for example a flashing smoke alarm if you have a hearing impairment.

How do I request a minor adaptation?

Please contact the repairs team on 0333 3212 200

Email us: repairs@starhousing.org.uk

Who will carry out minor adaptations?

Minor adaptations are done as part of our responsive repairs service. A member of staff from our repairs team will contact you to arrange a mutually convenient appointment to carry out the works, or you will be offered an appointment

What is the timescale for my adaption to be completed?

We aim to complete these within 1 calendar month of the initial request. For more extensive works costing over £500.00 we aim to complete these within 3 months.

Major adaptations

What is classed as a major adaptation?

Work such as fitting level access showers, external works such has ramps and widening doors.

How do I apply to have a major adaptation carried out in my home?

To request a major adaptation you must first be referred, or refer yourself, to Social Care for an assessment by an Occupational Therapist.

To request a referral/assessment please call People to People (Shropshire Council) on 0345 678 9044.

What happens next?

Once we have received a copy of your assessment and the recommendations the request has to be approved by the Project Manager, this will be based on the number of points/banding your referral is awarded, the type of property you currently live in and whether it will meet your long term needs.

As part of this process, if there is a suitable adapted property available in your area we will arrange for your Housing Officer to visit and discuss the option of moving to alternative accommodation, which has already been adapted. 

Requests for aids and adaptations will only be considered if the person with a disability or his/her partner is the tenant, or a member of the tenant's immediate family and a permanent resident in the household.

Full details are included in our Policy - Enabling Tenants to Live Independently in their Home (please follow the link below)

What is the timescale for major adaptations to be carried out?

If approval is given and subject to funding being available we aim to complete the works as follows;

  • External works such as ramps 1-2 months
  • Shower over bath 2 months
  • Stairlifts - Straight 2 months / Curved 3 months
  • Level access showers 3 months
  • Adapted Kitchen 3 months
  • Through floor lift 5 months 

 

Work to start on former Baptist Chapel in Shifnal

We are pleased to announce that our appointed builder, J. Harper & Sons Ltd, is due to start construction work on the site of the former Baptist Chapel in Shifnal next week (Monday 23rd April 2018).

Rents Team in Training - Wednesday 11th April

Our rents staff are all in training on Wednesday 11th April. If you wish to make a rent payment please call 0345 678 9009

Garden Competition 2018

We are launching our Garden Competition for 2018 - to enter simply complete this form

A change to our grounds maintenance contract

From 1 April 2018, we are changing who we contract to undertake grounds maintenance on our behalf.

Rent-free fortnight – March 2018

It’s rent-free fortnight from 19 March 2018. As long as you are up to date with your rent payments, you won’t have to pay during these weeks.

Events

Next Board meeting Tuesday 24th April 2018

The next meeting of the STAR Housing Board is on Tuesday 24th April 2018

Next Development Subcommittee meeting Tuesday 8th May 2018

The next meeting of the Development Subcommittee is on Tuesday 8th May 2018

Next Finance, Audit & Risk Subcommittee Meeting 23rd April 2018

The next meeting of the Finance, Audit &Risk Subcommittee meeting is on Monday 23rd April