Frequently Asked Questions

These are the questions most frequently asked to our repairs contact centre complete with answers to help make things as easy as possible for you. 

1. What do I do if my bathroom light is not working within the sealed unit?

While the older type sealed units are difficult to access, we expect tenants to attempt to change the bulb. If you have, but to no avail, we will arrange for an electrician to visit your home to fix the problem.

2. Damp and mould is starting to appear in my home. How do I get rid of it?

On most occasions we will send a Supervisory Inspector to your home to assess the extent of the damp/mould – often the damp is actually a condensation issue. When at your home, the Inspector will discuss with you ways you can manage the damp and condensation. If the Inspector feels further action needs to be taken to resolve the problem they will complete a form with you and we will make an appointment for our repairs team to visit your home.

3. A switch on the fuse board causing my electric to turn off. How do I turn it back on?

This is usually caused by a faulty electrical appliance like a kettle, a toaster or a lamp. If this happens you should turn off all of your electrical appliances that plug in the wall and reset the trip switch on the fuse board and then one by one, turn the appliances back on. The faulty appliance will cause the fuse board to trip again.

If we have to send an electrician to your property after advising the above and we establish an appliance is to blame for the electrical issue, we will recharge you with the costs. 

4. When will somebody be coming to my home to carry out the repair?

All repairs reported are logged and appointment is given. When possible, this is at the same time of the initial call.

We offer 4 appointment slots: 8am -12.00pm, 12.00pm - 4pm, 9.30am-2.30pm and 8am – 4pm.

If you are not given an appointment our planner will call you back on the same day with an appropriate appointment.

When we are unable to contact you about your appointment, we will send a letter with the information you will need. 

5. When are the grass, trees and hedges being cut in my area?

If you have queries about these issues, you need to contact your local Housing team find their contact details by following this link.

6. My toilet won't flush. How do I go about getting it fixed?

We will ask you if you have more than one toilet in your home. If you do have more than one we will arrange for it to be repaired within a 7 day priority. If it is the only toilet in your home we will arrange for it to be repaired within 24 hours. 

7. There's a wasp nest in my home. How do I get rid of it?

You will need to report this issue to Pest Control at Shropshire Council on 0345 678 9067 or you can email pestcontrol@shropshire.gov.uk.

STAR Housing are not responsible for the removal of wasps or any costs associated with the removal. 

8. My tap needs fixing, it won't stop dripping!

We do not consider this an emergency but it we will arrange a repair to be completed within a 7 day period.

A dripping tap usually means the washer needs replacing. If the dripping tap becomes worse you can turn off the water supply using the stop tap. We will then carry out the repair sooner than the original 7 day priority.

9. My TV aerial needs fixing. Will you fix it?

If you live in a communal area with a communal aerial we will repair it for you. If you do not, you are responsible for any aerial repairs and any costs associated with this. 

Text Messaging for our repairs service

Our repairs team will send you a text message when you report a repair to us, to confirm your appointment and then one to remind you the day before.

Save water and save money

Saving water can be an easy process. The smallest changes can make a huge difference overtime. Remember, around 25% of your energy bill comes from heating water - so being efficient can help cut down on bills too!

Celebrating community champions – we need your photographs

We’re on the lookout for your photographs as part of this year’s National Federation of ALMOs (NFA) Photography Competition.

New kit for Oswestry Boys and Girls football club thanks to Community Chest funding

Oswestry Boys and Girls Club – under 8’s players are sporting a new sponsored kit, thanks to an award of just over £529 from our Community Chest fund.

Struggling this January?

Did you spend more than you expected this Christmas? The Money Advice Trust has some helpful tips on how to prepare for next year...

Events

New Rents Calendar

Download and print our new rents calendar, helping you to keep on top of your payments

Next Board meeting Tuesday 27th February 2018

The next meeting of the STAR Housing Board is on Tuesday 27th February 2018