Frequently Asked Questions

These are the questions most frequently asked to our repairs contact centre complete with answers to help make things as easy as possible for you. 

1. What do I do if my bathroom light is not working within the sealed unit?

While the older type sealed units are difficult to access, we expect tenants to attempt to change the bulb. If you have, but to no avail, we will arrange for an electrician to visit your home to fix the problem.

2. Damp and mould is starting to appear in my home. How do I get rid of it?

On most occasions we will send a Supervisory Inspector to your home to assess the extent of the damp/mould – often the damp is actually a condensation issue. When at your home, the Inspector will discuss with you ways you can manage the damp and condensation. If the Inspector feels further action needs to be taken to resolve the problem they will complete a form with you and we will make an appointment for our repairs team to visit your home.

3. A switch on the fuse board causing my electric to turn off. How do I turn it back on?

This is usually caused by a faulty electrical appliance like a kettle, a toaster or a lamp. If this happens you should turn off all of your electrical appliances that plug in the wall and reset the trip switch on the fuse board and then one by one, turn the appliances back on. The faulty appliance will cause the fuse board to trip again.

If we have to send an electrician to your property after advising the above and we establish an appliance is to blame for the electrical issue, we will recharge you with the costs. 

4. When will somebody be coming to my home to carry out the repair?

All repairs reported are logged and appointment is given. When possible, this is at the same time of the initial call.

We offer 4 appointment slots: 8am -12.00pm, 12.00pm - 4pm, 9.30am-2.30pm and 8am – 4pm.

If you are not given an appointment our planner will call you back on the same day with an appropriate appointment.

When we are unable to contact you about your appointment, we will send a letter with the information you will need. 

5. When are the grass, trees and hedges being cut in my area?

If you have queries about these issues, you need to contact your local Housing team find their contact details by following this link.

6. My toilet won't flush. How do I go about getting it fixed?

We will ask you if you have more than one toilet in your home. If you do have more than one we will arrange for it to be repaired within a 7 day priority. If it is the only toilet in your home we will arrange for it to be repaired within 24 hours. 

7. There's a wasp nest in my home. How do I get rid of it?

You will need to report this issue to Pest Control at Shropshire Council on 0345 678 9067 or you can email pestcontrol@shropshire.gov.uk.

STAR Housing are not responsible for the removal of wasps or any costs associated with the removal. 

8. My tap needs fixing, it won't stop dripping!

We do not consider this an emergency but it we will arrange a repair to be completed within a 7 day period.

A dripping tap usually means the washer needs replacing. If the dripping tap becomes worse you can turn off the water supply using the stop tap. We will then carry out the repair sooner than the original 7 day priority.

9. My TV aerial needs fixing. Will you fix it?

If you live in a communal area with a communal aerial we will repair it for you. If you do not, you are responsible for any aerial repairs and any costs associated with this. 

West Midlands Contractor Helping to Spark Bright Futures

Star Housing's electrical contractors, The Dodd Group, have generously donated £500 to New Century Court our Supported Living Accommodation for Young People.

Chimney Safety Week

Chimney Safety Week focuses on the importance of chimney sweeping and appliance maintenance, the use of quality fuels and tips to get the most efficiency from appliances. Read more about this feature here.

Trevor's Downsizing Relief

Trevor, who is one our senior customers here at STAR had just gone through a great personal loss and was beginning to struggle but with Stephanie’s help he has a new positive outlook. Read more of the story here

Reducing Missed Repair Appointments

Figures have been released showing the level of appointments our repair operatives haven't been able to complete because customers are not at home. This comes after reminder text messages have been sent on booking of the appointment and the day befor

Taking a strong stance against anti-social behaviour and drug use

A Closure Order has been secured on a property in Swan Lane, Oswestry after Shropshire Towns and Rural Housing (STAR Housing), working closely with West Mercia and Merseyside Police and with support from Shropshire Council’s Legal team, took action a

Events

Next Board meeting is on Tuesday 25th September

The next meeting of the STAR Housing Board is on Tuesday 25th September

Next Board Development Subcommittee meeting Tuesday 6th November

The next meeting of the Development Subcommittee is on Tuesday 6th November

Next Finance, Audit & Risk Subcommittee is Monday 12th November

The next meeting of the Finance, Audit & Risk Subcommittee is on Monday 12th November