Frequently Asked Questions

These are the questions most frequently asked to our repairs contact centre complete with answers to help make things as easy as possible for you. 

1. What do I do if my bathroom light is not working within the sealed unit?

While the older type sealed units are difficult to access, we expect tenants to attempt to change the bulb. If you have, but to no avail, we will arrange for an electrician to visit your home to fix the problem.

2. Damp and mould is starting to appear in my home. How do I get rid of it?

On most occasions we will send a Supervisory Inspector to your home to assess the extent of the damp/mould – often the damp is actually a condensation issue. When at your home, the Inspector will discuss with you ways you can manage the damp and condensation. If the Inspector feels further action needs to be taken to resolve the problem they will complete a form with you and we will make an appointment for our repairs team to visit your home.

3. A switch on the fuse board causing my electric to turn off. How do I turn it back on?

This is usually caused by a faulty electrical appliance like a kettle, a toaster or a lamp. If this happens you should turn off all of your electrical appliances that plug in the wall and reset the trip switch on the fuse board and then one by one, turn the appliances back on. The faulty appliance will cause the fuse board to trip again.

If we have to send an electrician to your property after advising the above and we establish an appliance is to blame for the electrical issue, we will recharge you with the costs. 

4. When will somebody be coming to my home to carry out the repair?

All repairs reported are logged and appointment is given. When possible, this is at the same time of the initial call.

We offer 4 appointment slots: 8am -12.00pm, 12.00pm - 4pm, 9.30am-2.30pm and 8am – 4pm.

If you are not given an appointment our planner will call you back on the same day with an appropriate appointment.

When we are unable to contact you about your appointment, we will send a letter with the information you will need. 

5. When are the grass, trees and hedges being cut in my area?

If you have queries about these issues, you need to contact your local Housing team find their contact details by following this link.

6. My toilet won't flush. How do I go about getting it fixed?

We will ask you if you have more than one toilet in your home. If you do have more than one we will arrange for it to be repaired within a 7 day priority. If it is the only toilet in your home we will arrange for it to be repaired within 24 hours. 

7. There's a wasp nest in my home. How do I get rid of it?

You will need to report this issue to Pest Control at Shropshire Council on 0345 678 9067 or you can email pestcontrol@shropshire.gov.uk.

STAR Housing are not responsible for the removal of wasps or any costs associated with the removal. 

8. My tap needs fixing, it won't stop dripping!

We do not consider this an emergency but it we will arrange a repair to be completed within a 7 day period.

A dripping tap usually means the washer needs replacing. If the dripping tap becomes worse you can turn off the water supply using the stop tap. We will then carry out the repair sooner than the original 7 day priority.

9. My TV aerial needs fixing. Will you fix it?

If you live in a communal area with a communal aerial we will repair it for you. If you do not, you are responsible for any aerial repairs and any costs associated with this. 

One number

Over the last few months we’ve been busy trying to make it even easier for you to get in touch with us.

GDPR - How this affects you

Information about you and your tenancy is recorded on our internal system. Only STAR Housing staff can access this and will only access information about you and your tenancy for relevant purposes.

Brian scoops second place for his contribution to community life

Brian Morris from Oak Gardens in Bridgnorth has scooped second place in the National Federation of ALMOs (NFA) Photography Competition 2018 for his outstanding contribution to community life.

Renovation complete as New Century Court re-opens

An important young people’s service in Oswestry is set to re-open following an extensive refurbishment project

Proud to support Family Safety Week

Accidents are the biggest killer of children and young people. Every week at least one child under-5 is killed because of an accident, with disadvantaged children most at risk.

Events

Next Board meeting Tuesday 3rd July 2018

The next meeting of the STAR Housing Board is on Tuesday 3rd July

Next Board Finance, Audit & Risk Subcommittee Meeting Monday 25th June

The next meeting of the Finance, Audit & Risk Subcommittee meeting is on Monday 25th June

Next Board Development Subcommittee Meeting Tuesday 17th July

The next meeting of the Development Subcommittee meeting is on Tuesday 17th July

Sheltered scheme drop in, Greenfields Court in Bridgnorth

From 19.06.2018 to 19.06.2018

We’ll be visiting Greenfields Court sheltered housing scheme in Bridgnorth on Tuesday 19th June 2018 as part of our series of summer events.

Clean up session with a skip, Wrekin Road in Bridgnorth

From 19.06.2018 to 19.06.2018

We’ll be on the green on Wrekin Road in Bridgnorth on Tuesday 19th June 2018 from 2pm until 4pm as part of a series of summer events.