How to Guides

  • Repairs contact centre - 0333 3212 200
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As your property is managed by STAR Housing, we have key responsibilities to ensure your home is safe by ensuring safety checks take place such as Gas and Electricity and your home is in a satisfactory condition.

As a tenant you also have responsibilities to ensure your home stays in a good condition and this means taking on some simple repair and maintenance within your home, full details can be found in your tenancy agreement and a summary can be found at the bottom of this page. 

Over the next couple of months we will be introducing some how to videos that we think may help you in your home to complete the jobs and maintenance work that is your responsibility, there will be other tenant responsibilities that will not be covered and some helpful videos for guidance and advice on other topics to support you in your home.

Helpful videos:

Condensation vs Damp

A guide to identifying and treating condensation and advice on when to contact if you suspect damp STAR Housing repairs.      

To flush or not to flush?

A guide to the disposal of waste materials in a safe and environmentally friendly manner and advice on when to contact STAR Housing repairs.

There are a selection of how to videos available on Youtube we have highlighted a few below that may be helpful; 

How to unblock a kitchen sink

How to fix a leaking sink

How to seal a bath

How to put up a shelf

 

Decorating 

How to prepare walls and ceilings

How to prepare interior woodwork

How to fill cracks and holes

 

Smoke, Heat and Carbon Monoxide Alarms 

Why is my alarm bleeping
How to test your alarms

 

Please note, Shropshire Towns and Rural Housing Ltd  is not responsible for 3rd party content and these videos are offered as examples and do not imply endorsement.

West Midlands Contractor Helping to Spark Bright Futures

Star Housing's electrical contractors, The Dodd Group, have generously donated £500 to New Century Court our Supported Living Accommodation for Young People.

Chimney Safety Week

Chimney Safety Week focuses on the importance of chimney sweeping and appliance maintenance, the use of quality fuels and tips to get the most efficiency from appliances. Read more about this feature here.

Trevor's Downsizing Relief

Trevor, who is one our senior customers here at STAR had just gone through a great personal loss and was beginning to struggle but with Stephanie’s help he has a new positive outlook. Read more of the story here

Reducing Missed Repair Appointments

Figures have been released showing the level of appointments our repair operatives haven't been able to complete because customers are not at home. This comes after reminder text messages have been sent on booking of the appointment and the day befor

Taking a strong stance against anti-social behaviour and drug use

A Closure Order has been secured on a property in Swan Lane, Oswestry after Shropshire Towns and Rural Housing (STAR Housing), working closely with West Mercia and Merseyside Police and with support from Shropshire Council’s Legal team, took action a

Events

Next Board meeting is on Tuesday 25th September

The next meeting of the STAR Housing Board is on Tuesday 25th September

Next Board Development Subcommittee meeting Tuesday 6th November

The next meeting of the Development Subcommittee is on Tuesday 6th November

Next Finance, Audit & Risk Subcommittee is Monday 12th November

The next meeting of the Finance, Audit & Risk Subcommittee is on Monday 12th November