How to Guides

  • Repairs contact centre - 0333 3212 200
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As your property is managed by STAR Housing, we have key responsibilities to ensure your home is safe by ensuring safety checks take place such as Gas and Electricity and your home is in a satisfactory condition.

As a tenant you also have responsibilities to ensure your home stays in a good condition and this means taking on some simple repair and maintenance within your home, full details can be found in your tenancy agreement and a summary can be found at the bottom of this page. 

Over the next couple of months we will be introducing some how to videos that we think may help you in your home to complete the jobs and maintenance work that is your responsibility, there will be other tenant responsibilities that will not be covered and some helpful videos for guidance and advice on other topics to support you in your home.

Helpful videos:

Condensation vs Damp

A guide to identifying and treating condensation and advice on when to contact if you suspect damp STAR Housing repairs.      

 

Best garden winner announced

Mrs Mary Smith from Pinefields in Much Wenlock has been crowned the winner of this year’s Garden Competition.

Oswestry residents group celebrates one year of partnership and teamwork

Twelve months ago a group of Oswestry residents came together to form the Trees Estate Residents Group.

Error with allpay direct debit payments

allpay have updated us to say that they have now resolved the problem with taking duplicate payments and that all customers will receive a refund of the duplicated payment by Tuesday 12th September.

Community comes together for Fairfield's Fete in Gobowen

Residents of Fairfield Close in Gobowen have raised a whopping £308 at their recent Fairfield's Fete – they plan to use it to pay for activities for the tenants of the Close.

Events

Our Annual General Meeting 2017

This year’s Annual General Meeting will be held on Tuesday 17th October in Shrewsbury from 12 until 2pm. The meeting will provide you with the chance to hear what has been achieved this year, meet our Board Members and our Senior Management Team.

New Rents Calendar

Download and print our new rents calendar, helping you to keep on top of your payments

Gas Safety Week 2017

From 18.09.2017 to 24.09.2017

This week (18th until 24th September 2017) is Gas Safety Week.