Landlord Safety Checks

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STAR Housing is responsible for carrying out all compulsory safety checks in your home. You are responsible for allowing us entry to your home to carry these out. 

We reserve the right to charge you for any pre-arranged missed appointments.

All appointments for safety checks will be sent by letter and failure to allow access may result in you being charged for missed appointments and/or being evicted.

Heating Servicing

All heating appliances must be checked annually by a qualified engineer. Liberty Gas are currently appointed as our heating servicing and repairs contractor. We provide this service free of charge. We currently aim to service all heating appliances every 10 months this includes:

  • gas boilers
  • gas fires
  • oil boilers
  • storage heaters
  • electric boilers
  • solid fuel back boilers
  • open fires
  • Air Source Heat Pumps

We will service tenants own heating appliances such as gas fires, but it is your responsibility to arrange and pay for any repairs required, following the service.

Electric safety checks 

We aim to undertake a periodic electric test of the electrics in our council homes every five years. Dodd Group (Midlands Ltd) currently carry out these checks on our behalf.

What does the periodic electric test involve?

  • This can take up to two hours to complete and involves checking the electrical sockets, switches, light fittings and the fuse board.
  • Test instruments are used to check the electrical safety of the concealed wiring.
  • The electrician will need access to all rooms within your home to test all electrical fittings.
  • Dodds will pass any recommendations back to us following this test, and where necessary we will arrange for works to be carried out.
Asbestos surveys and removals

All of the homes we manage require an up to date asbestos survey which has been completed by Shield On-site Services. However we still need to manage the asbestos that was found so STAR Housing now have a re-inspection program in place.

What does an asbestos re-inspection survey involve?

  • The re-inspection survey is used for STAR to manage the asbestos in your home to make sure it’s in a safe and sealed condition. The re-inspection survey looks at all asbestos previously identified and updates the condition and photos of the asbestos so STAR can program in any remedial works or removals as needed.
  • The re-inspection in most cases will be non intrusive as samples should not need to be taken again. However if anything is found which was not identified on the original survey a sample may need to be taken.
  • If there is a sample to be taken to identify if the material contains asbestos this will be done to minimise any damage as best as possible. Minimal to no damage should be caused to your surface coverings.
  • The length of the survey depends on the number of asbestos items which need to be looked at but should not take more than 1 hour in most cases.

What happens if they find asbestos in my home?

  • In most instances this is easily manageable but on occasion we may have to arrange removals or remedial works.
  • In the unlikely event that we have to remove asbestos materials from your home, we will appoint a licensed contractor to carry out the removal works and you will be notified by letter and given an appointment date.
  • While removals are taking place you may be asked to vacate certain rooms, this information will be included in the appointment letter.

For more helpful Do's and Dont's please click here 

I would like to see a copy of the asbestos survey for my house – how do I get one?

Please contact the planned maintenance team.

 

Text Messaging for our repairs service

Our repairs team will send you a text message when you report a repair to us, to confirm your appointment and then one to remind you the day before.

Save water and save money

Saving water can be an easy process. The smallest changes can make a huge difference overtime. Remember, around 25% of your energy bill comes from heating water - so being efficient can help cut down on bills too!

Celebrating community champions – we need your photographs

We’re on the lookout for your photographs as part of this year’s National Federation of ALMOs (NFA) Photography Competition.

New kit for Oswestry Boys and Girls football club thanks to Community Chest funding

Oswestry Boys and Girls Club – under 8’s players are sporting a new sponsored kit, thanks to an award of just over £529 from our Community Chest fund.

Struggling this January?

Did you spend more than you expected this Christmas? The Money Advice Trust has some helpful tips on how to prepare for next year...

Events

New Rents Calendar

Download and print our new rents calendar, helping you to keep on top of your payments

Next Board meeting Tuesday 27th February 2018

The next meeting of the STAR Housing Board is on Tuesday 27th February 2018