Repairs - Your Responsibilities

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Some things are our responsibility to fix and some are yours, as the tenant. Your tenancy agreement gives a lot of detail on this, but below, you will find an overview.   

Your responsibilities include:

  • Keeping inside and outside of your home in reasonable condition
  • deliberate damage 
  • Internal decoration
  • Replacing toilet seats
  • Gardens, trees and hedges
  • Minor plastering cracks and chips
  • Fitting draught excluders
  • Fitting door bells
  • Renewal drawer handles
  • Laminate flooring – to include reinstatement after essential repairs have been carried out
  • Putting up curtain rails (but not battens)
  • Replacement of hat and coat hooks
  • Easing and refitting internal doors after carpets have been laid
  • Replacing or repairing damaged internal doors
  • Clearing minor blockages to sinks, baths wash hand basin and toilets caused by you, your family or visitors to your home.
  • Repairs to domestic appliances such as dishwashers, washing machines etc.
  • Servicing tenants own appliances such as gas fires
  • Sweeping chimneys for open fire
  • Re-setting at fuse board the circuit protection switches (MCB or RCD)
  • Replacement of light bulbs, fluorescent strips and starters – except in communal areas.
  • Telephone points and sockets
  • TV aerials unless you are on a communal aerial system
  • Cracked or broken glazing 
  • Repairs to gates and fencing (not fitted by us)
  • Sheds – not outbuildings
  • Washing lines – except for communal areas and sheltered schemes
  • Paving other than main path
  • Clearing leaves from external gullies or grids

Where damage has been caused by a third party who is not a member of the household, or visitor, for example, a break in or vandalism, the resident will not be recharged the cost of the repair as long as the resident has reported the crime to the Police and obtained a crime reference number.

Have a look at how you can help reduce condensation, damp and mould in your property with our advice by clicking here
Mutual Exchanges

If you mutually exchange a property you also need to be aware that any non-standard repairs and alterations in your new home will become your responsibility to maintain. Tenants may be required to carry out certain repairs or the work required will be completed by STAR and recharge the cost of the work. This includes any work needed to put right an alteration or improvement that may has been done by the tenant, or by someone on the tenants’ behalf.

Recharges

Shropshire Towns and Rural Housing strives to recover the cost of repairs that have had to be carried out due to the willful damage, neglect, misuse or abuse by tenants, their family or visitors to their property.

Recharges also apply to the recovery of the cost of clearing redundant possessions when a property is cleared, and any work carried out, by Shropshire Towns and Rural Housing, or their approved contractors, to repair or maintain the property that would normally be the responsibility of the tenant.

  • Individual repair costs will be based on the Schedule of Rates item in CMC 210 Overflow Contract or £30.00 if the SOR charge is less than £30.00
  • Where no schedule of rates item exists the cost will be based on a day work rate of £20 per hour plus plant and materials, and plus disposal charges, plus a 15% administrative charge.  The following are indications only of the costs which may be incurred
  • Full house clearance £500
  • Bulky items £50 per item
  • Removal and disposal of carpet £70
  • Shed or green house removal £300
  • Loft clearance £200
  • Removal of fixture and fittings i.e. shelves etc. £30 to £200
  • Garden Clearance £30.00 per hour plus associated disposal costs as per the schedule of rates
  • Servicing of tenants own heating and cooking appliances £150
  • Cleaning of flues serving tenants appliances £75
  • Remote control for electric fires £45

 

 

Text Messaging for our repairs service

Our repairs team will send you a text message when you report a repair to us, to confirm your appointment and then one to remind you the day before.

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Events

New Rents Calendar

Download and print our new rents calendar, helping you to keep on top of your payments

Next Board meeting Tuesday 27th February 2018

The next meeting of the STAR Housing Board is on Tuesday 27th February 2018