We are Shropshire Towns and Rural Housing Ltd or STAR Housing, we are responsible for managing the Council homes in Shropshire.
At STAR Housing, we are committed to providing high-quality homes and exceptional services to our residents. To help us achieve this, the Regulator of Social Housing has introduced Tenant Satisfaction Measures (TSMs), a set of standards designed to assess how well housing providers are meeting the needs of their tenants.
These measures enable us to gather valuable feedback and ensure that we’re continuously improving the quality of our homes and services. Your input plays a crucial role in shaping the future of our community, and we encourage all tenants to share their experiences with us.
Visit this page to learn more about the TSMs and their importance in our ongoing efforts to serve you better.
Tenant Satisfaction Measures
We publish information on how we are performing every three months, so you can keep track of how we are doing.
Why not read our Annual report detailing how we have performed during the financial year including customer satisfaction.
Find out more about our performance
Do you want online access to your rent account, so you can check your rent payments?
Do you want to be able to double check when your repair appointment is booked in?
Would you like to check who your Housing or Rents Officer is?
You can have access to all this information from your mobile, tablet or computer by simply setting up an online account on our Tenant Portal.
All you need to create your account is an email address and your Tenancy Reference Number (which can be found on the top right hand side of your rent statement).
We follow Policies, Procedures and Strategies to ensure we offer our customers a great service. These are available for you to read, so you know what you can expect from us.
Read our policies
