Did you know last during 2020/21 we collected 99.73% of rent despite the Covid restrictions. Our dedicated Rents team worked closely with tenants helping with benefits and maximising their income! If you are struggling with your rent, contact the team on 0333 32 12 200
Investing in Your Homes 2020-2021
During 2020/21 we invested over £3m in our planned maintenance programme which included roofing works, external doors, central heating, kitchens & bathrooms and window replacement. To find out more about our planned maintenance programme go to https://www.starhousing.org.uk/repairs-to-your-home/planned-maintenance/
During 2020/21 3,624 routine repairs were completed on time, and 89% of customers were satisfied with the service. If you have a repair call our team on 0333 32 12 200.
Keeping Your Community Safe 2020-2021
We are committed to creating vibrant communities, our local neighbourhood housing teams work hard to ensure that your neighbourhood and communities are happy places to live. In 2020/21 there were 38 ASB cases and 95% of which were resolved successfully. If you would like to report ASB fill out our form https://www.starhousing.org.uk/your-home-and-tenancy/anti-social-behaviour/asb/
Hearing Our Tenants' Voices 2020-2021
We put our tenants at the heart of everything we do, working with them all the time to improve our services. Did you know during 2020/21 we received 53 complaints 66% were resolved within 10 days! If you would like to give us feedback on our services go to https://www.starhousing.org.uk/have-your-say/give-feedback/
So what’s coming up in 2022-2023? We are excited to starting work on a number of development sites to build more affordable homes in Shropshire for rent and shared ownership so look out for us popping up in new locations! We will also to continue the invest over £4m a year to improve and maintain the quality of the current homes. Keep checking our social media and website for more exciting news!
