Pay your Rent or Service Charges
- 0333 32 12 200
How can I pay my rent or service charge?
You can pay your house rent, garage rent or service charge in the following ways:
Here is your rent calendar for 2018 - 2019
1. Direct Debit
We would prefer you to pay your rent in this way, it is a free, easy, safe and guaranteed way to make sure that your rent is paid on time. If you want to pay by direct debit simply call us direct.
We now offer paperless direct debit payments - for any day of the month.
2. Online payment
You can pay directly and securely 24 hours a day:
House or Garage Rent
Pay your rent online this link takes you to the Shropshire Council web-site where you pay your rent.
Have your rent account number handy (and enter this when asked for your reference).
Pay your service charge on line this link takes you to the Shropshire Council web site where you pay your service charge. Have your account and invoice number handy (and enter the account number when asked for your reference).
The tenant portal is also available to pay these charges, find the portal here
3. Standing Order
To set up a Standing Order, please contact your local income team.
After we have discussed this with you we will calculate the required payment amount and frequency and give you the Standing Order Mandate to take to your bank. It is your responsibility to ensure that these are re-arranged every year.
3. Online banking
To pay us directly from your bank account just use the following bank details and make sure, when prompted, you quote your account or invoice number as the reference:
Account Name: SC housing rent
Bank: National Westminster Bank Plc, Mardol Head, Shrewsbury
Account Number: 55660495 Sort Code: 55-50-05
5. By phone with a Debit or Credit Card (24 hours a day)
Just ring 0345 678 9009 (charged as a local rate call) when a payment is due. Please make sure you have your account number and debit or credit card ready when calling (a charge will be applied for payments made by credit card).
Alternatively, during office hours, you can call your local income office.
6. Post Office / Paypoint
You can pay using a swipecard (provided by us) at any Post Office in the UK (cheque or cash) or any Paypoint outlet in the UK (cash only).
To apply for a swipecard (or to replace a lost swipecard) telephone us direct
Please note, swipecards hold housing rent reference numbers only and no other account details.
Current Tenancy Debt
Our Incomes Team understand the problems of getting by on a limited budget, so if you are having trouble paying your rent and / or service charges it is advisable to contact a member of the Income Team as soon as possible.
Our team can help you find out if you are getting the right benefits and can help you fill out forms or chase up delayed benefit payments.
When are rent non-collection weeks?
Rent is always charged on a Monday. However, there are 4 weeks in the year when you don’t pay us rent. We call these “rent free weeks or non-collection weeks”. These are the last two week in March and the last two weeks in December.
All tenants are charged rent over 48 weeks and If you pay your rent monthly and you are not on direct debit then your monthly payment will remain the same during December and March. This is because rent is charged for 48 weeks and divided into equal monthly payments, so that you pay the same amount each month.
If you pay monthly by direct debit your account is due to be clear at year end so you do not need to change your direct debit amount as your monthly payments have been calculated to take account of the “rent free weeks” already.
If you are behind with your payments or you are reducing your arrears through a payment agreement or Court Order, you must continue to pay during our “rent free weeks”.
Former Tenant Debt
Former tenant debt are monies owed in unpaid rent when you have moved from one property to another. Debt can be caused by:
Late return of keys
Nonpayment of housing benefit
You are responsible for your rent, even if it is for a previous property or if you are, or were in receipt of housing benefit. It's up to you to ensure that the debt is cleared.
Increase in Court Costs
We wish to inform our tenants that the Ministry of Justice has recently announced an increase in court costs for possession hearings and eviction warrants, relating to a breach of tenancy.
What does this mean?
This means that if you fall into arrears and STAR take action against you in the Courts, the fee that will be added to your rent account will be as much as £325 for a possession hearing, thereby increasing your arrears overall and the amount you will have to pay back to us
Worried that this might affect you?
STAR Housing want to help you if you are struggling to make rent payments. The sooner you get in touch with us, the better and we can provide support and advice to our tenants who are worried about their financial situation.
What do I do next?
Ring your local rents team, who will chat through your situation with you, and discuss options available and any support needed.
We also have a Financial Inclusion Team, who can support you with welfare reform, rent and finances, The team has already worked with families and individuals to prevent them from being evicted. Our rents team can refer you to speak to her, just give them a call.