Shropshire Towns and Rural Housing (STAR Housing) is conducting a consultation on behalf of Shropshire Council to gather tenant feedback on proposed updates to the tenancy agreement.
In 2018/19, a similar consultation was conducted when older tenancy agreements were consolidated into a single agreement. The tenancy agreement is now being reviewed again to ensure it is clear, up to date, and reflects the intended management of rents and service charges.
The consultation is an opportunity for tenants to provide feedback.
Currently, rent is collected based on an implied 48-week year, resulting in four “rent-clear” weeks annually. The current tenancy agreement does not specify this model.
The proposal is to collect rent across all 52 weeks of the year. This does not mean an additional 4 weeks of rent will be paid; instead, the yearly rent charge will be evenly divided across 52 weeks. Weekly charges will be slightly lower, and rent-clear weeks will be removed.
Service charges have always been set on a fixed charge basis, not a variable one. Although this has been the practice, the tenancy agreement has not clearly stated it. The new agreement will clarify service charge setting and include a list of all potential service charges.
The tenancy agreement has been updated for clarity and accuracy.
You can read the proposed new tenancy agreement using the link below:
For more information please see List of Proposed Variations supporting document at the bottom of this page.
This is a formal consultation on behalf of Shropshire Council. Feedback is requested before any changes are made. Please review the proposed new tenancy agreement and complete the questionnaire at the bottom of the page. Questionnaires need to be submitted by Sunday 9th November 2025.
Any enquiries or completed forms can also be sent to consultation@starhousing.org.uk
If you would rather have your say in person, all tenants are invited to attend one of our drop in sessions:
All comments received by this date will be considered before Shropshire Council makes a final decision to vary the tenancy agreement.
Consultation runs from 13th October 2025 to 9th November 2025.
All responses will be carefully considered. A summary of feedback will be published and the final version of the tenancy agreement will be confirmed. Notification will be provided regarding when the new agreement will take effect.
At this stage, no decision has been made. These are proposals and the outcome will depend on the feedback received.
We know changes to your tenancy agreement may raise questions. Our helpful F&Qs answers the most common ones.
If this content or the documents are needed in another format (large print, different language, etc.), assistance is available. Drop-in sessions are being held for in-person discussions.
Thank you for participating in this important consultation. Your views matter.
