Please help us to help you – repairing your home

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As a tenant, you have a responsibility to make sure that the property you are renting remains in good condition and repair during your occupancy.

We undertake maintenance of your home and we take it very seriously.

When you report a repair to us we will arrange a convenient appointment with you to carry it out. If you provide us with your up to date mobile phone number, and you agree that we are able to, we will text you confirmation of the appointment once it has been booked, and we will also send you a text reminder the day before.

Please help us to help you – if you are not able to be in when your repair appointment was originally booked, please contact our repairs team on 0333 3212 200 or email repairs@starhousing.org.uk and they will rearrange with you.

Every month we have a number of missed appointments because we were unable to access to your property.

In January alone 70 appointments were missed because the original booking was not altered in advance. That’s an awful lot of time that could be better used carrying out essential repairs to your homes.

So, please remember, if you have booked a repair and can’t be there when we arrive, let us know and we’ll happily change your appointment.

Taking a strong stance against anti-social behaviour and drug use

A Closure Order has been secured on a property in Swan Lane, Oswestry after Shropshire Towns and Rural Housing (STAR Housing), working closely with West Mercia and Merseyside Police and with support from Shropshire Council’s Legal team, took action a

One number

Over the last few months we’ve been busy trying to make it even easier for you to get in touch with us.

GDPR - How this affects you

Information about you and your tenancy is recorded on our internal system. Only STAR Housing staff can access this and will only access information about you and your tenancy for relevant purposes.

Brian scoops second place for his contribution to community life

Brian Morris from Oak Gardens in Bridgnorth has scooped second place in the National Federation of ALMOs (NFA) Photography Competition 2018 for his outstanding contribution to community life.

Renovation complete as New Century Court re-opens

An important young people’s service in Oswestry is set to re-open following an extensive refurbishment project

Events

Clean up session with a skip, Weston Close in Shifnal

From 24.07.2018 to 24.07.2018

We’ll be on the grass area at Weston Close in Shifnal on Tuesday 24th July 2018 from 2pm until 4pm as part of a series of summer events.

Clean up session with a skip, Meadow Drive in Shifnal

From 24.07.2018 to 24.07.2018

We’ll be at Meadow Drive in Shifnal on Tuesday 24th July 2018 from 4.30pm until 6.30pm as part of a series of summer events.

Pop up and estate walkabout, Fitzalan Close in Whittington

From 25.07.2018 to 25.07.2018

We’ll be in Fitzalan Close in Whittington on Wednesday 25th July 2018 from 2pm until 4pm as part of a series of summer events.

Sheltered scheme drop in, Llwynfields in Oswestry

From 25.07.2018 to 25.07.2018

We’ll be visiting Llwynfields sheltered housing scheme in Oswestry on Wednesday 25th July 2018 as part of our series of summer events.

Clean up session and children’s fun morning, Castlefields in Oswestry

From 31.07.2018 to 31.07.2018

We’ll be in Castlefields in Oswestry on Tuesday 31st July 2018 from 10am until 12pm as part of a series of summer events.