At STAR Housing, we are dedicated to providing you with excellent service. Your feedback is crucial in helping us understand how we can improve our services across the organisation. If you have any concerns or are dissatisfied with the service you received from us, please don't hesitate to reach out to us. We want to make things right and ensure that you are satisfied with our service.
It's simply an expression of dissatisfaction about the service provided by us in the last six months. This includes any issues with our staff, actions, or lack of action that have affected you or a group of residents. We take your complaints seriously and want to work with you towards a resolution.
To read our updated Complaint Handling Policy please click here.
To read our other policies visit the 'Our Policies Page' below.
If we are unable to resolve your complaint, the Housing Ombudsman service can help you. They may be able to assist you in resolving the issue with us or your landlord. Before approaching the Housing Ombudsman, we encourage you to make use of our complaints process to give us the opportunity to fix the problem.
For more information on the Housing Ombudsman service, visit their website or for contact information follow this link
To see an overview of recent complaints please click here
To read our Complaints Service Improvement Action Plan please click here
To read our 2023-24 Annual Complaints Performance report please click here
To read our most recent Complaints Self Assessment please click here
To read our June 2024 Governance Response please click here
