If you’re interested in finding out about how we deliver services to you or having a say in decisions about how we operate services such as Repairs or Anti Social Behaviour, why not join our Customer Scrutiny Panel and haver your say!
Our Scrutiny Panel conducts thorough reviews of different service areas, looking at a range of information (policies, procedures and data etc), and speak to customers, staff and contractors before putting forward recommendations for improvement. They report directly to the Board and Customer Subcommittee, aiming to complete three reviews annually.
As a panel member, you’ll receive one-on-one support from our customer engagement team and access to a wide range of training options to help you excel in your role.
If you’re keen to join or want more information, fill in the form below!
or you can email us at - involvement@starhousing.org.uk or call us on 0333 32 12 200
The Customer Scrutiny Panel is an independent group of STAR Housing customers who work with STAR Housing. Acting as a constructive critical voice, the panel assesses and challenges STAR’s services on behalf of its customers. This co-regulation approach ensures greater customer involvement in decision-making and service scrutiny, leading to higher customer satisfaction and the continuous delivery of excellent services.
The panel selects specific service areas for scrutiny, which involves:
Once a scrutiny exercise is completed, the panel drafts a report with recommendations and timelines, which are then approved by the Senior Management Team (SMT) and the Board. The implementation of these recommendations is monitored and reviewed to ensure improvements are made.
