The Big Check-In – We’re Coming to Say Hello!

On 3rd and 4th July, our friendly STAR Housing team will be visiting every customer as part of something special called The Big Check-In.

We want to make sure you’re happy in your home, show you our new customer portal, and check that your details are up to date.

What is ‘The Big Check-In’?

The Big Check-In is our way of making sure we’re giving you the best service. We want to:

✅ See how you’re doing in your home
✅ Introduce our new online customer portal
✅ Check and update your contact details

Why Are We Doing This?

We want to get to know you better and offer any help you might need. It’s also a great time for you to tell us how things are going with your home and your local area.

What Will Happen?

  • Our STAR Housing staff will knock on your door

  • We’ll say hello and ask how you’re getting on

  • We’ll show you the new customer portal

  • We’ll check your contact details and offer support if needed

What If You’re Not In?

Don’t worry! If we miss you, we’ll leave a postcard through your letterbox with all the important information. It will include:

  • How to access the customer portal

  • How to get in touch with us

  • How to update your details

When Is This Happening?

We’ll be out visiting homes on:

Thursday 3rd July and Friday 4th July.

We won’t be sending exact times or schedules – we’ll be visiting throughout both days.

If you have any questions or need support, you can always contact us at enquiries@starhousing.org.uk or call us on 0333 321 2200

Thank you for being part of our STAR Housing community – we’re excited to see you soon!

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The Big Check In Logo 2