On 3rd and 4th July, our friendly STAR Housing team will be visiting every customer as part of something special called The Big Check-In.
We want to make sure you’re happy in your home, show you our new customer portal, and check that your details are up to date.
The Big Check-In is our way of making sure we’re giving you the best service. We want to:
✅ See how you’re doing in your home
✅ Introduce our new online customer portal
✅ Check and update your contact details
We want to get to know you better and offer any help you might need. It’s also a great time for you to tell us how things are going with your home and your local area.
Our STAR Housing staff will knock on your door
We’ll say hello and ask how you’re getting on
We’ll show you the new customer portal
We’ll check your contact details and offer support if needed
All staff will be wearing visible STAR Housing ID and uniform so you can easily recognise us.
Don’t worry! If we miss you, we’ll leave a postcard through your letterbox with all the important information. It will include:
How to access the customer portal
How to get in touch with us
How to update your details
We’ll be out visiting homes on:
Thursday 3rd July and Friday 4th July.
We won’t be sending exact times or schedules – we’ll be visiting throughout both days.
If you have any questions or need support, you can always contact us at enquiries@starhousing.org.uk or call us on 0333 321 2200
Thank you for being part of our STAR Housing community – we’re excited to see you soon!
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