Whenever possible we will offer you a repair appointment or inspection at the time you report the repair to us.
We can offer you a morning or an afternoon appointment.
Morning appointments run between 8am and 12pm
Afternoon appointments run between 12pm and 4.30pm
Please let us know if you require any special access requirements, such as avoiding the school run or allowing you extra time to answer the door.
(Some appointments may run over, depending on any emergencies that may occur.)
Please note that in the event of an emergency we can not offer an apointment time, customers will be expected to wait until the next available operative is available.
We will leave you a card asking you to contact us to rearrange the appointment.
If more than one appointment is missed and you do not get in touch with us, we will assume the repair is no longer required and we will cancel the job.
If the repair is inside your home we require an adult to be present during the repair works. For an external repairs such as guttering or gates, you would not be expected to wait in, as long as we can get access to complete the works.
When you call us to report a repair you will be advised what priorty that repair job falls within and wherever possible you will be offered an appointment for us to carry out this repair before the timescale ends.
We have 4 categories
| Category | Example | Timescale | |
| Emergency repair |
Heating breakdown Loss of power or serve leak Broken or unsecure lock |
Attend and make safe within 24 hours This may result in a further visit to complete the repair |
|
| Urgent repairs |
Blocked sink or bath Leaking pipework (containable) Running overflow |
Within 7 working days | |
| Routine repair |
Removal of damaged fencing Patch plastering Loose flooring |
Within 28 caledar days (weather permitting) | |
| Planned repair |
Guttering repairs Plastering Roofing repairs |
Within 6 months
|
